Where is the Windows backup log that shows what failed? The event log does not show what I'm looking for.

Windows Backup failed while trying to read the shadow copy on one of the volumes being backed up. Check the event log....
The event log does not show what I'm looking for.
Answer
Answer

Hello

Welcome to Microsoft Answers Forum!

To assist you better, please provide us more information.

a)    Where have save the even log file?

b)    Are you getting any error message when you are trying to back up files?

I would suggest you to check in event viewer what is causing the issue. To do so, please follow the steps below:

1.        Open Event Viewer by clicking the Start button, clicking Control Panel, clicking System and Security, clicking Administrative Tools, and then double-clicking Event Viewer. If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.

2.        Click an event log in the left pane.

3.        Double-click an event to view the details of the event. Refer this link for information on event viewer:

http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer

In addition, I would also suggest you to refer the link mentioned below and try to follow the steps in article on how to troubleshoot windows backup issue.

How to troubleshoot Windows Backup and Restore issues when a reparse point folder or its subfolder is added to a user library in Windows 7:

http://support.microsoft.com/default.aspx/kb/973455/

If you have any security software and firewalls, I would suggest you to temporarily disable all the firewalls and security software settings and then try to backup and check whether it helps.

Also check whether any partition is FAT, if yes then covert the partition from FAT to NTFS. To do so, please follow the steps below:

1.    Close any open programs running on the partition or logical drive to be converted.

2.    Click the Start button, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.  If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

3.    In the Command Prompt window, type convert drive_letter: /fs:ntfs, where drive_letter is the letter of the drive you want to convert, and then press ENTER. For example, convert E: /fs:ntfs would convert drive E to the NTFS format.

4.    Type the name of the volume you want to convert, and then press ENTER. To view the available volumes, click the Start button, and then click Computer. The volumes are listed under Hard Disk Drives.

For more information, please refer the link mentioned below;

http://windows.microsoft.com/en-US/windows7/Convert-a-hard-disk-or-partition-to-NTFS-format

I hope this information helps. Please get back to us if you have any more questions about this issue.

Thanks and Regards
Mir - Microsoft Answers Support Engineer                                                               
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Last updated March 26, 2021 Views 11,963 Applies to: