I am having difficulties with my new installation of Windows 7 Enterprise. Here are the main problems:
The system clock runs very slowly, or not at all. It stays stalled at the time of boot up. I've checked the BIOS (even have a new battery ordered)- it's fine.
My keyboard and mouse also lag and stall, making scrolling and normal typing very difficult.
Some programs are sluggish to start up.
Everything works fine in Safe Mode. Most of the errors in the Applications Event Viewer are "CAP12", having to do with Windows Update, from what I can make of it. We update through our network. Because of the clock problem, it is possible my system is not getting
its updates. It doesn't appear to be hooking up with the network time, either. I do not have an 'internet time' tab option on my Time/Date setup.
This is a fresh install of Windows 7. I am running McAfee as the AV. It is updated. I've done a clean boot, but need to dig deeper. That it runs fine in Safe Mode (with networking) tells me that there's something running that's clogging up the processor somehow.
I've sifted through everything I could think of. I'm still a bit new to 7 (coming off XP), so there might be something I missed. Any help would be greatly appreciated.
Lorie Johnson
Can you post the EV error log for the error?
Supposedly this fix has worked for users in similar circumstances, so if you haven't tried it, it's worth a shot before posting the error details:
To resolve this issue, use the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then replace the file. To do this, follow these steps:
-^-Bazinga-^-
Supposedly this fix has worked for users in similar circumstances, so if you haven't tried it, it's worth a shot before posting the error details:
To resolve this issue, use the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then replace the file. To do this, follow these steps:
- Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
- Type the following command, and then press ENTER:
sfc /scannowThe sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.
Also try the clean boot to check for 3party software problems.
To help troubleshoot error messages and other issues, you can start Windows Vista by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts. This article
describes how to troubleshoot problems in Windows Vista by performing a clean boot. This article also describes how to start the Windows Installer service and how to reset the computer so that it starts as usual.
Note When you perform a clean boot, you may temporarily lose some functionality. When you start the computer as usual, the functionality returns. However, you may receive the original error message, or you may experience
the original behavior.
a. Log on to the computer by using an account that has administrator rights.
b. Click Start Collapse this image Expand this image , type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility.
Collapse this image Expand this image If you are prompted for an administrator password or for confirmation, type your password, or click Continue .
c. On the General tab, click Selective Startup , and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)
d. On the Services
tab, click to select the Hide all Microsoft services
check box, and then click Disable all
.
Note Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently
delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points.
e. Click OK , and then click Restart .
Step 2: Enable half of the services
a. Follow steps 1a and 1b to start the System Configuration utility.
b. Click the Services tab, and then click to select the Hide all Microsoft services check box.
c. Click to select half of the check boxes in the Service list.
d. Click OK , and then click Restart .
Step 3: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the
Service list.
If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the
Service list. Repeat these steps until you have selected all the check boxes.
If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.
Step 4: Enable half of the Startup items
a. Perform a clean boot by repeating step 1.
b. Click the Startup tab, and then click to select half of the check boxes in the Startup Item list.
c. Click OK , and then click Restart .
Step 5: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the
Startup Item list.
If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the
Startup Item list. Repeat these steps until you have selected all the check boxes.
If only one startup item is selected in the Startup Item
list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the
Hide all Microsoft services check box in either step.
Step 6: Resolve the problem
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration Utility, and then click to clear the check box for the problem item.
Step 7: Reset the computer to start as usual
After you have finished troubleshooting, follow these steps to reset the computer to start as usual:
Click Start Collapse this image Expand this image , type msconfig.exe in the Start Search box, and then press ENTER.
Collapse this image Expand this image If you are prompted for an administrator password or for confirmation, type your password, or click Continue .
On the General tab, click the Normal Startup option, and then click OK .
When you are prompted to restart the computer, click Restart .
Hope this helps :)
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