Question

Q: unexpected shutdown "event id=6008"

my OS is W-7,& laptop is oftenly shuting down automaticaly

in event log it's giving error that "critical thermal event"

Answer

A:

Hi Nitinpreams,

Event ID 6008 entries indicate that there was an unexpected shutdown.

Critical thermal event indicates that the problem is related to one of your hardware components not functioning properly that is triggering the computer to shut down.

 

Check if your CPU is overheating. Also check if the heat sink or fan is functioning properly. If the laptop is under warranty, get in touch with the manufacturer.

 

If it isn’t, get a good cleaning done for the fan and heat sink with compressed air only if you’re comfortable. Otherwise seek the help of a technician.

 

In addition, since power supply plays a major role in cooling the computer’s innards check if PSU (Power Supply Unit) is functioning properly.

 

Other thermal events (depending on your board) can be from the graphics card, bridge chipsets or hard drives.

 

You may opt to check for third party Thermal Event Monitor software so that you have a brief idea as in what’s triggering the critical thermal event.

 

Note: Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Using Third Party Software is at your own risk.


Regards,

Shinmila H - Microsoft Support

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Views: 138,144 Last updated: June 23, 2018 Applies to: