Trustedinstaller.exe consuming all my CPU resour / unable to get Microsoft updates

Original title: Trustedinstaller.exe

I have been experiencing problems with being unable to get Microsoft updates since the first of February, but have also noticed the program TrustedInstaller.exe has been consuming all my CPU resources. Is this another problem caused by Windows 10 downloads which I can't install because of incompatibilities with my computer.

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Gary

Please provide more information to enable your problem to be diagnosed.

 

Please restart your computer and allow 20 minutes for the system to run before uploading information. When examining Event Viewer log files many, not all, problems show in the period immediately after the computer has been booted.

 

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode. If the report is in a language other than English, please state the language.

 

Please upload and share with everyone a fresh copy of your System log from your Event Viewer to your One Drive and post a link here. It helps to avoid confusion if you remove any earlier copies of the log files from your OneDrive.

 

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

 

For help with OneDrive see paragraph 9.3:
http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

Gerry
Stourport-on-Severn, Worcestershire, England
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Gerry

TrustedInstaller was still consuming 90% CPU resources 20 hours later. I did a Browsing History delete then restarted my HP computer before performing your request. Here are the 2 links:

http://1drv.ms/1odgxRr

http://1drv.ms/20TVzJ2

Gary

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Gary

Please download and run the System Update Readiness Tool – 32 bit (x86 version). This tool is updated regularly. It is recommended that you always download the latest version.

http://www.microsoft.com/en-us/download/details.aspx?id=3132

The System Update Readiness Tool creates a log file that captures any issues that the tool found or fixed. The log file is located at the following location:

•%SYSTEMROOT%\Logs\CBS\CheckSUR.log

•%SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log

You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

Do not use Search to find the files. Open Windows Explorer (keyboard shortcut Win+E), locate and expand the file path (item 1 in the image below) Computer>Local Disk (C:)>Windows>Logs>CBS (item 2 below). Expand by clicking the arrowhead pointing right immediately before each folder in turn to see the next folder in the file path until you see the CheckSUR.log and CheckSUR.persist.log (item 3 below).

Please upload a copy of these logs to your OneDrive as shared files and post a link here.

For help with OneDrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

Gerry
Stourport-on-Severn, Worcestershire, England
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Gerry

System Readiness Tool hangs up on Windows Update Standalone Installer. I, however, was able to run it a few days ago and will send the links for those if they will be of any help:

http://1drv.ms/1Xs1gIO

http://1drv.ms/1Xs1wr2

I have been attempting several steps found on the forum relating to my inability to perform updates over the past several days and decided to take this route with the TrustedInstaller performance issue. Looks like several people are having problems with Window update recently.

Gary

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Gary

Unavailable repair files:

              winsxs\manifests\x86_microsoft-windows-w..client-ui.resources_31bf3856ad364e35_7.6.7601.19016_en-us_f21283886f011425.manifest

              winsxs\manifests\x86_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.22925_none_e95e032a28348f2b.manifest

What I am going to suggest has an element of difficulty but it only involves two missing manifest files so it is worth trying.

The first missing manifest is part of Update for Windows 7 for x64-based Systems (KB3083710)
https://www.microsoft.com/en-us/download/details.aspx?id=49174

The second missing manifest is part of Security Update for Windows 7 for x64-based Systems (KB3023562):
https://www.microsoft.com/en-us/download/details.aspx?id=45610

Steps to resolve this issue

a.Download the package that contains the missing files. For this example you should download the KB3083710.

b. 1.To start the download, click https://www.microsoft.com/en-us/download/details.aspx?id=49174 and then do one of the following, or select another language from Change Language and then click Change. Click Save to copy the download to your computer for installation at a later time. Extract the manifest from the download and copy it to the %WinDir%\Temp\CheckSUR\manifests directory. You may need to create the directory.

c.Re-run the System Update Readiness tool.

Steps to resolve this issue

a.Download the package that contains the missing files. For this example you should download the KB3023562.

b. 1.To start the download, click https://www.microsoft.com/en-us/download/details.aspx?id=45610 and then do one of the following, or select another language from Change Language and then click Change. Click Save to copy the download to your computer for installation at a later time. Extract the manifest from the download and copy it to the %WinDir%\Temp\CheckSUR\manifests directory. You may need to create the directory.

c.Re-run the System Update Readiness tool.

Good luck.

Gerry
Stourport-on-Severn, Worcestershire, England
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Gerry

I have a 32 bit system and so downloaded those versions instead. Did you mean the CheckSUR\winsxs\manifests directory? If not, I will have to create a new directory as you indicated.

Once again, the Windows update standalone installer is hung up. For some reason the TrustedInstaller relinquished its hold on the CPU resources yesterday afternoon and I was able to run the System Update Readiness tool. I am not sure why it did but is it ok to pause the TrustedInstaller and run the SURT?

Gary

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Gary

Sorry for overlooking that you have 32 bit Windows. 32 bit is now far less common nowadays.

CheckSUR\winsxs\manifests

No it should be C:windows\Temp\CheckSUR\manifests directory as the System Update Readiness tool checks there and transfers the manifest to the correct folder.

To add folders, if required. place the cursor on the last folder in the file path, right click and select New, Folder and name the foder.

Gerry
Stourport-on-Severn, Worcestershire, England
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Gerry

I was able to run the first pass and am sending you the SUR files:

http://1drv.ms/1ol6Vop

They have a 1 appended to the file names because I left the originals for comparison.

I don't think anything changed. The second pass hung up on Searching for updates for over 8 hours. I'll try again and let you know how it goes.

Gary

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Gerry

Here are the SUR files from the second pass:

http://1drv.ms/20BmP9O

They have a 2 appended to the file names.

Again, I don't think anything has changed.

Windows Updates still runs forever without any results and TrustedInstaller consumes over 90% CPU resources.

What next?

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Additional info:

When I show updates installed I get "No updates installed on this computer".

When I search for updates I get error code "80070002" which implies I should run the Readiness Tool AGAIN (already ran at least 5 times).

TrustedInstaller has finally settled down and isn't consuming my CPU resources.

I am able to get Security Updates, but they don't show up as installed updates.

Gary

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Last updated November 1, 2020 Views 9,600 Applies to: