Troubleshooter not working- error 0x80070002

troubleshooter not working. keep getting error 0x80070002. says troubleshooting wizard cant continue. please help me.

 

Question Info


Last updated October 17, 2018 Views 36,461 Applies to:
Answer

Hi jamie.lee,

 

a)   Since when are you facing this issue?

b)   Do you recall making any changes to the computer?

c)   What issue are you attempting to correct by running the troubleshooter? Provide more information on the issue you are experiencing

 

I would suggest you to try the following steps:

 

Step 1:RunSystem File Checker (SFC) scan to fix any corrupt system files. To do this, follow the steps mentioned in the link below:

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

http://support.microsoft.com/kb/929833

 

Check if the issue persists,


Step 2:
Let’s first go through the event viewer logs and check what is the application and module that is failing to load for more information on Troubleshooter crash.
Open event viewer

http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer

 

What information appears in event logs? (Event Viewer)

http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer

 

Thanks and Regards:

Ajay K

Microsoft Answers Support Engineer


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