System Restore Error Code 0xc0000022

After doing a system restore and the computer reboots I get an error message that says System Restore was unable to restore files error code 0xc0000022  What does this mean?? HP support says it is caused by Norton's anti virus definations folder being unable to be restored. They told me if I uninstall Norton and perform a system restore it will run properly. They also said that even thogh I received that error message system restore did complete properly. Any help on this?
 

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Last updated July 10, 2019 Views 8,985 Applies to:
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Answer

Hi leonda,

 

As of now, I would suggest you to try the steps mentioned below.

 

Method 1: Try performing system restore from Safe mode

Start your computer in safe mode

http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

If you’re able to perform system restore successfully from safe mode, then follow Method 2. If it is unsuccessful, then follow method 3.

 

Method 2: Perform a clean boot

A clean boot helps in eliminating software conflicts. Visit the link below to know how to perform a clean boot.

http://support.microsoft.com/kb/929135

Note: Once the troubleshooting is over, reset the computer to start as usual.

 

Method 3: Perform a system file checker and then try performing system restore

http://support.microsoft.com/kb/929833

 

Method 4: Provide event log information to find the root cause of the problem

If the issue still persists beyond all these steps, then provide event log information for system restore error.

http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer

 

Hope this information is helpful and let me know if you need any further assistance

Mouneshwar R – Microsoft Support

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