Server is busy program not responding

Recently I have noticed that when I am working on my laptop, windows 7 stalls and gives an error message of server busy and program not responding. I have purchased the system in April and have only added 3 programs that I use for work. when I use the self help or the troubleshooting program, the system says there is no problem and to get help online. I end up manually shutting down and restarting the system. It works for a while but does not remain consistent. I have also noticed my outlook program seems to blink in the search section of the menu even though I have not used this feature. Can anyone provide any insight as to why this is happenning? Oh I almost forgot, on the help menu it states there is a link to assist me and suggest that I "click here" for the answer. well there is nothing to click on and when I click technical support link, it stalls again. Help me please.

 

Question Info


Last updated October 12, 2018 Views 19,117 Applies to:
Answer

Hi rmwillsd,

·        Is there any particular instance you get this error message?

·        What are the three programs you have added?

Step 1:
It sounds like you have an installed program configured to access the internet and perform an operation, such as check for updates for that program.

a. The 'server busy' message is appearing because the program is trying to access the internet before the connection is completely ready.

b. It could be any program like an Antivirus program that has program update options.

c. You will have the settings inside the program to configure the way it updates.

Step 2:
However, I suggest that you check Event Viewer entries to find the faulty module that could be causing this issue.

a. Open Event Viewer by clicking the Start button, clicking Control Panel, clicking System and Maintenance, clicking Administrative Tools, and then double-clicking Event Viewer.

If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

b. Click an event log in the left pane.

c. Double-click an event to view the details of the event and let us know the faulty module that is causing the issue.

Access the below links to know more about Event Viewer:

http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer 

http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer

Step 3:
You may also put the computer in a Clean Boot and check for the issue. Below are the steps to put the computer in a Clean Boot State:

To perform a Clean Boot on a computer that is running Windows 7:



1. Click Start, type msconfig in the Start Search box, and then press ENTER.

 If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

2. On the General tab, click Selective Startup.

3. Under Selective Startup, click to clear the Load Startup Items check box.

4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.

5. Click OK.

6. When you are prompted, click Restart.

7. After the computer starts, check if the issue is fixed.

If your issue is resolved after performing Clean Boot, then follow the steps mentioned in the following KB article to narrow down the exact source:

http://support.microsoft.com/kb/929135 

Also, see the section on how return your computer to a Normal startup mode by following the steps under “Reset the computer to start as usual”, after performing the clean boot troubleshooting

 

 

Regards,
Manasa P – Microsoft Support.

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