Run DLL error messages on Windows 7 start up.

I'm getting two error messages on Windows 7 start up:-

1. There was a problem starting C:\users\xxx\appdata\local\URESUBAS.DLL. The specified module could not be found.

2. There was a problem starting C:\users\xxx\appdata\local\CTRELI.DLL. The specified module could not be found.

I've run a full system scan with Norton internet security, but the problem is still there. How can I get rid of the error messages?

 

Question Info


Last updated August 29, 2019 Views 41,511 Applies to:
Answer
Answer

It sounds as though you’ve had a recent infection and one of your ‘anti’ programs has removed the malware files, or some of them, but not the entry in the registry. I suggest you, firstly, download and run the free Malwarebytes' Anti-Malware from http://www.malwarebytes.org/ to ensure that you are completely clean. If you then restart the computer and the messages are still appearing try one of these, but it is prudent to create a system restore point before making changes to the registry:
 
1. There are a number of registry keys where the rascals could be hiding, so it’s quicker to search the whole registry. Open a Run window (Windows Logo key+R), type regedit and press Enter. Click Edit > Find and type URESUBAS.DLL, put ticks in Keys, Values and Data, then click Find Next. When it’s found in the right pane, right-click it and delete it. There should be only one entry but press F3 to continue searching, just to confirm there are no more. Repeat the search for CTRELI.DLL.

2. If you’re concerned about making registry changes, remove the entry using the system configuration utility. Click the Windows Orb (Start), type msconfig and press Enter. Go to the Startup Tab and remove the ticks alongside URESUBAS.DLL and CTRELI.DLL. Click Apply, OK, etc. and restart the computer. When it restarts, put a tick in ‘Don‘t show this again‘ as you‘re effectively doing a selective start up.

48 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.