What is your computer make and model?
http://h10025.www1.hp.com/ewfrf/wc/noPfinderResults?query=Envy+4-B5T04UA&cc=uk&dlc=en&lc=en&tool=
Please provide a copy of a chkdsk report on your C partition select Start, All Programs, and Accessories, right click on Command Prompt and click Run as Administrator.
Type chkdsk and press the ENTER key and a report, detailing amongst other things a summary of how the disk space is utilised, is provided. If you want a report on a partition or drive other than C you need to go to that partition. To access F, where F is the
required partition you type F: and press the ENTER key.
Copying reports from a command prompt can be tricky. Right click and select Mark. This enables you to highlight selected text and click to copy. You then go to an
open Word, Notepad or similar file, right click and paste. The selected text transfers from your clipboard to the open file. You can paste directly into a reply message to most forums.
In Windows 7 you may need to use an Elevated Command Prompt;
http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html
Please download and run HD Tune:
http://www.hdtune.com/download.html
Select HD Tune not HD Tune Pro. You need to scroll down the page to see the HD Tune freeware link.
When you have installed click on the Info tab and select the drive you want in the box located top left using the scroll bar.
Click on the icon to the right of the temperature and it copies the data on the page to your Clipboard. Paste this into a text file and upload to your Sky Drive.
What are the Supported and Active details displayed in the bottom right corner of the window? Also what is the temperature top
of the window?
Next click on the Health tab and check that each item listed has a an OK Status. Don't forget to use the scroll bar to see the
bottom part of the list.
Please upload and share with everyone copies of your Diagnostics –Performance Operational log from your Event Viewer
to your Sky Drive and post a link here.
To access the log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side
of the window select Application and Services Logs. Expand and then expand Microsoft, Diagnostics -Performance. Place the cursor on Operational, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name.