Microsoft Windows (The application is not responding...)

Hello all,

Since a couple of days ago, whenever I turn on my laptop normally, it loads until the "Welcome" screen is reached. It then becomes unbearably slow. After waiting and logging in, the desktop is partially displayed with a white, translucent overlay and is completely unresponsive. I am then eventually presented with this message in a small window:

'Microsoft Windows
The application is not responding. The program may respond again if you wait.
Options: END PROCESS or CANCEL'

A zipped folder containing a log of my Event Viewer (Error.evtx) can be found at the following Skydrive link:

http://Link Removed

Also, I have made no attempt to update to Windows 8.

Ask away for further details and/or clarifications. The specification of my laptop are as follows:

Windows Edition: Windows 7 Home Premium, Service Pack 1
Model: HP Pavilion g6 Notebook PC
Processor: Intel Core i5-2410M CPU, 2.3 GHz
RAM: 4 GB

Thank you for any help on this matter.

Kind regards,

Koray

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You should provide unfiltered Event Viewer reports as this does not restrict the way the recipient can investigate can investigate.

 

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your Sky Drive, share with everyone and post a link here. Please say if the report has been obtained in safe mode.

 

Please upload and share with everyone fresh copies of your System and Application logs from your Event Viewer to your Sky Drive and post a link here. You can remove the earlier copies of the logs from your Sky Drive.

 

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files.

 

To eliminate recurring Event ID: 10 errors in your Application log please run the Fix it in this KB Article

http://support.microsoft.com/kb/2545227

 

Try the Repair option in this link -How to Repair, Uninstall and Reinstall Microsoft Office Starter 2010

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02981221#N130

Gerry
Stourport-on-Severn, Worcestershire, England
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Hello Gerry,

Thank you for your response.

I have now uploaded the requested files to my Skydrive - these can be found at the following URL:

http://Link Removed

Do these repairs/fixes still apply to the problem?

To eliminate recurring Event ID: 10 errors in your Application log please run the Fix it in this KB Article

http://support.microsoft.com/kb/2545227

 

Try the Repair option in this link -How to Repair, Uninstall and Reinstall Microsoft Office Starter 2010

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02981221#N130


Kind regards,


Koray

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Do these repairs/fixes still apply to the problem?

To eliminate recurring Event ID: 10 errors in your Application log please run the Fix it in this KB Article

http://support.microsoft.com/kb/2545227

 

Try the Repair option in this link -How to Repair, Uninstall and Reinstall Microsoft Office Starter 2010

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02981221#N130


They are fixes needed to make your computer run better but are not related to your main problem.


More to come when I have looked at your files.

Gerry
Stourport-on-Severn, Worcestershire, England
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What is your computer make and model?
http://h10025.www1.hp.com/ewfrf/wc/noPfinderResults?query=Envy+4-B5T04UA&cc=uk&dlc=en&lc=en&tool=

 

Please provide a copy of a chkdsk report on your C partition select Start, All Programs, and Accessories, right click on Command Prompt and click Run as Administrator. Type chkdsk and press the ENTER key and a report, detailing amongst other things a summary of how the disk space is utilised, is provided. If you want a report on a partition or drive other than C you need to go to that partition. To access F, where F is the required partition you type F: and press the ENTER key.

 

Copying reports from a command prompt can be tricky. Right click and select Mark. This enables you to highlight selected text and click to copy. You then go to an open Word, Notepad or similar file, right click and paste. The selected text transfers from your clipboard to the open file. You can paste directly into a reply message to most forums.

 

In Windows 7 you may need to use an Elevated Command Prompt;

http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html

 

Please download and run HD Tune:
http://www.hdtune.com/download.html

 

Select HD Tune not HD Tune Pro. You need to scroll down the page to see the HD Tune freeware link.

 

When you have installed click on the Info tab and select the drive you want in the box located top left using the scroll bar. Click on the icon to the right of the temperature and it copies the data on the page to your Clipboard. Paste this into a text file and upload to your Sky Drive.

 

What are the Supported and Active details displayed in the bottom right corner of the window? Also what is the temperature top of the window?

 

Next click on the Health tab and check that each item listed has a an OK Status. Don't forget to use the scroll bar to see the bottom part of the list.

 

Please upload and share with everyone copies of your Diagnostics –Performance Operational log from your Event Viewer to your Sky Drive and post a link here.

 

To access the log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Application and Services Logs. Expand and then expand Microsoft, Diagnostics -Performance. Place the cursor on Operational, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name.

Gerry
Stourport-on-Severn, Worcestershire, England
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Hello Gerry,

I have applied the previous repairs/fixes.

The specific information relating to my particular model of laptop can be found at the following link:

http://h10025.www1.hp.com/ewfrf/wc/product?product=5116748&lc=en&cc=uk&dlc=en&task=

I have uploaded the chkdsk report, HD Tune info and the Diagnostics/Performance log to my Sky Drive - these can be found at the following URL:

http://Link Removed

The Supported and Active Details are missing - nothing is displayed in the bottom right corner of the window. There is also nothing under the Health tab - it's blank. It seems I may not be using the program correctly.

Kind regards,

Koray


UPDATE: Forgot to mention - none of the files currently uploaded to my Sky Drive, i.e. logs, reports, etc. have been obtained in safe mode.

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Your Event Viewer report only contained one report. It should contain many reports. Do not place the cursor on a report. Please try again.


Please upload and share with everyone a fresh copy of your Diagnostics –Performance Operational log from your Event Viewer to your Sky Drive and post a link here.

 

To access the log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Application and Services Logs. Expand and then expand Microsoft, Diagnostics -Performance. Place the cursor on Operational, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name.

Gerry
Stourport-on-Severn, Worcestershire, England
Enquire Plan Execute

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Hello Gerry,

I have re-uploaded the Performance - Diagnostics log to my Sky Drive - this can be located by accessing the following link:

http://Link Removed

Just to ensure the log I have uploaded is the correct one. Here is the folder directory which I have accessed:

'Application and Services -> Microsoft -> Windows -> Diagnostics - Performance -> Operational'

Kind regards,

Koray

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Your Event Viewer report only contained one report. It should contain many reports. Do not place the cursor on a report. Place it on Operational. Please try again.
Gerry
Stourport-on-Severn, Worcestershire, England
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Hello Gerry,

Just to ensure I am executing the correct task and saving the required report(s) - I have attached an image of what I'll be uploading.

Could you please confirm that this is what you're specifying or whether I am still selecting the incorrect content?

Kind regards,

Koray


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You have got it right.
Gerry
Stourport-on-Severn, Worcestershire, England
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Last updated April 23, 2024 Views 864 Applies to: