Original title: Strange and Erratic Shift Keys
I have a very, very weird problem with the shift keys on my keyboard. These happened suddenly. On Sunday morning I woke up, turned on my computer and discovered the problem.
The shift keys have stopped working for certain keys. Eg t, e, f, underscore -. In order to type this post I used Microsoft Word so you can see that t automatically gets capitalized at the start of a sentence – but I can’t make it capitalize in the middle unless I use caps lock.
This also means I can’t type underscore anymore. I can only type the – because caps lock won’t give me underscore.
What I have managed to figure out after many hours of hard work troubleshooting aka wasted time not doing productive work:
1) This is not a mechanical problem. Shift key works fine with some letters. Eg here are A B C D G I J L M N P R S V W X Y Z. You can clearly see that some letters cannot be recognized. When I type shift-e, there is no response. The space between D and G was created because I automatically typed space after the shift-e which produced no response.
2) Both shift keys are affected.
3) Control keys are not affected.
4) Alt key are not affected. Eg here is Θ theta, which I have mapped to alt-t-h on ms word. the mapping was done long ago and hasn’t created problems. Also note that not everytime ms word will capitalize a letter automatically. Eg two sentences ago, ‘the mapping’ didn’t get capital t automatically, but for this sentence, ‘eg two sentences’ got capitalized automatically. I have no idea why.
5) Software doesn’t matter. Eg Microsoft word, google chrome, internet explorer, windows explorer (eg when trying to rename files to have a capital t) – all have this problem.
6) Windows keyboard software also shows that it can recognize when I press on the shift keys.
7) I have firewalls and a Norton Antivirus subscription that is always updated. I don’t randomly download weird software on my computer because I need it for work, so let’s assume it’s not a virus for now.
8) Keyboard driver is updated (it’s a standard keyboard).
9) Language set to S-nglish. Us English. As you can see, shift u and e can’t be recognized so I can’t type them in. the capitalized u was done automatically by Microsoft word.
10) Sticky keys are not on.
11) I haven’t activated any disabled access option or used any weird keyboard mapping software.
12) This computer is not used for games and has no game on it. There should be no weird gaming hotkeys being mapped.
13) I have never created any weird keyboard macros and haven’t recently downloaded any weird Word document with macros.
14) Changing keyboards doesn’t make a difference. I have 3 keyboards, all of which normally use the standard keyboard driver.
15) I’ve used this setup for nearly 2 years now. Ie not a recent change in some hardware. This is an i5 desktop computer. It is not wired up to any network, and plugged in straight to my cable modem. Ie there should be no other computer interfering with it.
16) There have been recent changes in software, including microsoft’s updates. Two updates took place between Saturday night and Sunday morning when I turned my computer back on. I have rolled back the update to a period before that – Saturday morning – but I still don’t get the functionality back.
17) My computer was fine Saturday night before I turned in for the night. So any update before that should not have changed my shift keys.
18) THIS MAY BE THE MOST CRUCIAL: my computer has been installing 2 windows updates every time now for the past 5 restarts. These are unusual updates because they take over 40 minutes. I think these are the same updates that never got properly installed for some reason or other.
19) I am not running out of hdd space. Any update should not have a space problem preventing installation.