I get blue screen error with BCCode: 23 in my HP Probook 4530s Computer.

Hi, 
I've got HP Probook 4530s about six months ago. I encountered the blue screen error two times in the past month. Below are the error codes which appeared;

Problem signature:

  Problem Event Name:                        BlueScreen

  OS Version:                                          6.1.7601.2.1.0.768.3

  Locale ID:                                             1033

 

Additional information about the problem:

  BCCode:                                               23

  BCP1:                                                    00000000000E0107

  BCP2:                                                    FFFFF880033AE2A8

  BCP3:                                                    FFFFF880033ADB00

  BCP4:                                                    FFFFF88000E0E079

  OS Version:                                          6_1_7601

  Service Pack:                                       1_0

  Product:                                               768_1


Kindly suggest the possible reason of error and the solution.

 

Original title: Hussain

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Question Info

Last updated March 15, 2018 Views 679 Applies to:
I believe that the HP Biometric tools (fingerprint reader) can cause this.  Disable that and see how it works then.
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Microsoft Access MVP 2008, 2009, 2011
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We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
 *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
Link for how to  upload below.
http://www.wikihow.com/Use-SkyDrive

To ensure minidumps are enabled:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

Please also run MSinfo32 and upload the output as well.
To run MSinfo32 please go to start>run>MSinfo32
Go to "file" "save" and upload the saved file with the DMPS
(Instructions for XP, Vista, Win 7, Win 8)
System specs are often useful so include whatever you know

Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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I have the same problem with my HP Pavilion dv7-3162nr. I ran chkdsk c: /f and get no errors. I have cleaned up my registry with both SpeedyPC and Regwork, but the machine still crashes every few days and sometimes multiple times a day. It seems to be related to the encryption routines I am using. I was using TrueCrypt, but switched to Folder Lock hoping that would fix the problem. It does not crash as often with Folder Lock, but still does occasionally.

 

Here is a dropbox link (https://www.dropbox.com/sh/6vu84oqy2fwnr6a/ntKL47vGK9) to the files you indicated were needed to diagnose the problem. Any help you can give would be very appreciated.

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