I cannot download or update any programs on my system.
downloading and updating programs??
i didnt get the helping answer to my previous question, i cant download or update any program on my laptop , i want to know why? as i have windows 7...i cant update java or adobe flash player for example
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it sounds like you may also have a virus. There are some that will hide your files/folders so that you cannot see them normally. I would highly suggest running a scan of your computer with your antivirus/antimalware software. If you need it, you can also
use the Microsoft Safety Scanner, it's free: