Hello,
i was using my hp laptop then suddenly i got a BSOD IRQL_NOT_LESS_OR_EQUAL .here is the dmp file but tell me what to do next because i am not very good at using my pc
dmp file i used onedrive:
Onedrive answer me please
AND THANK YOU
May 10, 2024
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May 10, 2024
Bill Smithers - LemP ✅
May 10, 2024
Bill Smithers - LemP ✅
Hello,
i was using my hp laptop then suddenly i got a BSOD IRQL_NOT_LESS_OR_EQUAL .here is the dmp file but tell me what to do next because i am not very good at using my pc
dmp file i used onedrive:
Onedrive answer me please
AND THANK YOU
Reported content has been submitted
Hi Kingof Thieves1,
One of the possible reasons that this issue occurs is due to some third-party storage miniport drivers installed on the computer. To help you resolve the issue, we recommend that you follow troubleshooting steps provided in this article on how to Resolve stop (blue screen) errors in Windows 7.
Update us with the outcome.
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@Efraim Gar Microsoft engaged "expert":
What is "some third-party storage miniport drivers"?
Is that what your crash dump analysis reveals?
What third party storage miniport driver do you see when you analyze the crash dump file?
You did use the Windows debugging tools to analyze the crash dump file, right?
I see the rtbth.sys file which is a Ralink Bluetooth driver as the culprit (although sometime more than one crash dump is needed).
BugCheck 1000007E, {ffffffffc0000005, fffff880082b90ff, fffff880033084a8, fffff88003307d00}
Probably caused by : rtbth.sys ( rtbth+10ff )
Since the system is an HP 15 Notebook wouldn't it make sense to go to the HP Support site, enter the Serial Number of the system, download and install the Ralink Bluetooth driver they suggest?
Even the not to be relied upon BlueScreenView might have gotten this one right:
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hello, thank you for the reply
i dont know what to do now
i uploaded two more dmp files and a screenshot of my network card devices my pc cant connect wirlessly even if he detect the wifi but he doesnt connect to it because i have a useless wifi card Ralink RT3290 802.11 bgn Wi-fi adapter maybe this is the trouble is
This are the files : Onedrive
PLEASE TELL ME WHAT TO DO
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We should let Efraim Gar the Microsoft engaged "expert" tell you what to do.
I am not a Microsoft engaged "expert" - just a volunteer.
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Thank you for your response. For us to troubleshoot this issue, kindly perform the following options below.
If you’re able to start Windows and it lets you get to the desktop:
Make sure you have the latest driver for the device installed. You can typically find drivers on the device manufacturer's website. Most drivers are self-installing—after you download them, you can usually just double-click the file to begin the installation.
If you download a driver that isn't self-installing, follow these steps. (You must be logged on as an administrator to perform these steps.)
If you’re unable to start Windows at all, kindly refer in this article for instructions on using System recovery in Windows 7.
Let us know how it goes.
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