how do i stop my monitor from going into sleep mode when i play a video game on windows 7

whenever i play video games my 21" dell monitor goes into sleep mode. i just recently purchased an alienware computer from dell, and everything works quite well except for this one problem. i've tried putting my power scheme on high performance(via alienware fx), set my power settings for my hdd, monitor, etc to never sleep. i use an x-box 360 controller cause i suck at typing and it's therefore a lot easier for me...being handicapped doesnt help either. there are a few other things i've tried, even though i can't remember them all(except for initialzing my computer),while attempting to use the windows 7 troubleshooter. the solutions never really "hit the mark" so to speak though i'd think this to be pretty common. i've never had this problem with xp. i know the problem is ntmy card as it is brand new and i had the tech put it, and my new sound card, in the day i got it. please help as soon as possible as this is really **** me off...it's been almost 2 months of searching for answers. and before you ask i don't have,nor can i find, the manual for the monitor.here's my setup: alienware aroura r4 windows 7 home premium sp1 (64-bit) intel quad-core i7-3820 cpu @ 3.60ghz 16 gb ram nvidia 660 ti sbr fatal1ty recon 3-dchampionship series 1 tb hdd i hope this was legible and understandable, and that all this helps too. i'd appreciate it if you can get back to me quickly as this is extremely irritating. thank you in advance for your help.
 

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Last updated October 2, 2019 Views 3,240 Applies to:
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Answer

Hi EdYoung 6771,

Thank you for posting in Microsoft Community.

Before starting the troubleshooting steps, I need the required information.

1.        Have you made any changes to the computer?

2.        Did you receive any error message?

3.        Does this issue occur only with the particular video game?

4.        Are you playing online games or installed games in the computer?

Method 1:

I would suggest you to delete the power plan (scheme).

Change, create, or delete a power plan (scheme)

http://windows.microsoft.com/en-US/windows7/Change-create-or-delete-a-power-plan-scheme

Method 2:

I would also suggest you to perform clean boot and check.

Place the computer in a clean boot state and then check if it helps. You can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

To set the computer in clean boot, follow the steps from the link: How to perform a clean boot

http://support.microsoft.com/kb/929135

NOTE: make sure you perform “Step 3” to reset the computer to start as usual.

Method 3:

I would also suggest you to update the display drivers and check.

Update a driver for hardware that isn't working properly

http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

If you have any issue with Xbox, I would suggest you to contact Xbox support and check.

http://support.xbox.com/en-US/

Please perform these recommended steps, review the additional information provided and post back if you are still experience the issue. I will be glad to provide you with additional options available that you can utilize to get this resolved.

 

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