Getting Windows 7 blue screen with stop errors while trying to login

Original title: Windows 7 blue screen Login

(I am writing this on my backup laptop)

 

I have a Windows 7 computer and it is suffering from a blue screen crash on regular and safe mode. But it will sometimes not crash in safe mode and it showed this information about the crash while in safe mode:

 

Problem event name: BlueScreen

OS Version: 6.1.7600.2.0.0.768.3

Local ID: 1033

 

 

BCCode: 1e

BCP1: 0000000000000000

BCP2: 0000000000000000

BCP3: 0000000000000000

BCP4: 0000000000000000

OS Version: 6_1_7600

Servace Pack: 0_0

Product: 768_1

 

Files that help discribe the problem:

C:\Windows\Minidump\121910-25162-01.dmp

C:\Users\Amanda\AppData\Local\Temp\WER-41667-0.sysdata.xml

 

 

When it crashes it will say either this:

 

 

A problem has been detected and windows has been shut down to prevent damage to your computer

 

If this is the first time you've seen this stop error screen restart your computer. If this

screen appears again, follow these steps:

 

Check to be sure you have adequate disk space. If a driver is identified in the stop message,

disable the driver or check with the manufacturer for driver updates. Try changing video adapters.

 

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching

or shadowing. If you need to use safe Mode to remove or disable components, restart your computer,

press f8 to select advanced startup options, and then select safe mode.

 

Technical information:

 

*** STOP: 0x0000001E (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)

 

 

this:

 

 

iaStor.sys

an attempt was made to write to read-only memory.

 

If this is the first time you've seen this stop error screen,

restart your computor. If this screen appears again, follow these steps:

 

Check to make sure any new hardware or software is proporly installed.

If this is a new installation, ask your hardware or software manufacturer

for any window updates you might need.

 

If problems continue, disable or remove any newly installed hardware or software.

Disable BIOS memory options such as caching or shadowing.

If you need to use safe Mode to remove or disable components, restart your computer,

press f8 to select advanced startup options, and then select safe mode.

 

Technical information:

*** STOP: 0x000000BE (0x000007FEFECA7FD0

(I cut it off there because thats as far as i got when the screen dissapeared even though

I have it set not to do that and i never got this screen again.)

 

 

or this:

 

 

Driver_IRQL_NOT_LESS_OR_EQUAL

 

If this is the first time you've seen this stop error screen,

restart your computor. If this screen appears again, follow these steps:

 

Check to make sure any new hardware or software is proporly installed.

If this is a new installation, ask your hardware or software manufacturer

for any window updates you might need.

 

If problems continue, disable or remove any newly installed hardware or software.

Disable BIOS memory options such as caching or shadowing.

If you need to use safe Mode to remove or disable components, restart your computer,

press f8 to select advanced startup options, and then select safe mode.

 

*** STOP: 0x000000D1 (0xFFFFE88003516138, 0x0000000000000002,

0x0000000000000000, 0xFFFFF8800105E098)

 

*** isator.sys - adress FFFFF8800105E098 base at FFFFF88001054000, DateStamp 4baa7c51

 

 

 

Please someone help me (bare in mind sometimes going into safe mode is impossible because it crashes before the desktop loads, its the same situation with regular mode, it will only crash after i login.

Answer
Answer

Hi D. Reinert,

 

1. Do you remember making any changes to the computer recently?

 

Unplug all external devices and try to boot in safe mode and check if the issue occurs.

Step 1:

You may try to boot in safe mode.

Refer the below link for more details on starting your computer in safe mode:

Start your computer in safe mode

http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

 

Step 2:

If you can boot in safe mode, then perform a hardware clean boot and disable devices from Device Manager.

a. Click on Start and in Start search type in "Device Manager".

b. In device manager Right click and disable the following devices

i. Sound card

ii. Video card

iii. Network card

iv. Modems

c. Restart the computer and check.

 

After disabling the devices if you are able to boot without any issues, then you have to enable one device at a time and check if you can boot.

If the issue occurs due to any of the above devices, then you may refer the manufactures’ website and update the latest drivers for the device or try uninstalling and reinstalling the device from device and check.

 

Hope this information is helpful.

Praseetha K
Microsoft Answers Support Engineer
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Question Info

Last updated January 16, 2020 Views 5,042 Applies to: