Event ID 1033-- BlueScreen error-- Stop 0x19

Original Title: BlueScreen error 1033 - Even in Safe mode

Hi everyone, After trying to install an updated firewall associated with my antivirus and maintenance program, I had a system crash that described itself as a BlueScreen event. Now, my system crashes with a similar event every time I try to open a file associated with an installed application - even in Safe mode. The details are as follows:

Problem event name: Bluescreen

OS version: 6.1.7600.2.0.0.256.48

Locale ID: 1033

BC Code: 19

BCP1: 20

BCP2: C06B8340

BCP3: C06B8390

BCP4: 25050034

OS Version: 6_1_7600

Service Pack: 0_0

Product: 256_1

Files that help describe the problem:

C:\Windows\Minidump\011312-22932-01.dmp

C:\Users\Me\AppData\Local\Temp\WER-51339-0.Sysdata.xml

 

I have looked at many of the responses and solutions in the community here, and have tried several ideas that have been posted. I have updated my video driver from the computer manufacturer, and I have removed the software that originally created the crash. The big problem I have is that my system is not always displaying words on buttons or details in panes when a support or recovery window is displayed (they just do not appear as they once did). Also, many of the recovery windows that I want to use are elongated so that the bottoms of them (the bits that contain the 'Back', 'Next', 'Apply', 'Cancel' buttons, etc.) are not accessible, and hence, I cannot gain access to the required buttons, check boxes, or details. This was evident when I went to try a clean boot to help me eliminate possible causes - I could not get access to the 'Disbable All' or 'OK' buttons. They were at the bottom of a very elongated window. I tried to adjust my resolution to compensate, but it made no difference.

If it helps, one of the common phrases that appears when my system crashes is 'Bad_Pool_Header'. This is particularly frequent when I try to open a file from an application. I also often see 'Page_Fault_in_Nonpaged_Area'.

I would appreciate any help or advice that you can offer.

Thanks.

 

Question Info


Last updated March 15, 2018 Views 1,008 Applies to:
Answer
Answer
Andrew
Samsung Recovery Solution
Series of procedures that can restore lost data in the event of hardware or software failure.
The backup copy is unlikely to be on C.
Gerry
Stourport-on-Severn, Worcestershire, England
Enquire Plan Execute

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