Error: Windows Explorer has stopped working

Original title: Windows Explorer
I have this error in windows 7 x64 ,  Windows Explorer has stopped working


1)    When do you get the error message?

2)    Do you remember making any changes to the computer prior to the issue?


I would suggest you to try the following methods and check the status of the issue.

Method 1:

Check if you encounter the issue in ‘Safe mode’; if safe mode works fine then set the computer to ‘Clean boot’ state to check for software conflicts.

Step 1:

Refer the following link on how to start the computer in ‘Safe mode’.


Step 2:

Follow the steps in the link below to set the computer to ‘Clean boot’ state.

Note: When the troubleshooting is over, do not forget to reset the computer to normal startup. Follow step 7 in the above mentioned article.


Method 2:

Run a System File Checker scan.


Method 3:

Refer the following thread.



Also, check ‘Event viewer’ for the detailed error message and let us know


What information appears in the event a log?


7 people found this reply helpful


Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.


Question Info

Last updated July 23, 2021 Views 3,974 Applies to: