Error Message - file system error 1073741502? How do I Fix this please????

I am running Windows 7 home premium 32bit on a purchased laptop.

I used my laptop normally and shut it down last night. This morning I cannot load Internet Explorer or Microsoft Outlook and when I click on anything on the desktop to open it, it won't open. I also notice when trying to close the computer down it won't close unless I press the on/off button. It won't restart either.

I get File System Error 1073741502 and I would like to know how to fix it please?

I tried to do a system restore and the message is System Restore cannot start. 

I also wanted to know if running two different registery boosters and one has a system tweek is the right thing to do? ot should I remove the original one that still operates with the computer.  I was wondering whether they would conflict? also

I have a windows 7 basic home disc here at home. Will it be ok to use instead of the windows 7 home premium that came loaded on the computer please? as I don't have the original already loaded disc.

THANKS !

 

Question Info


Last updated July 13, 2019 Views 14,364 Applies to:
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Answer

Hi Shaelene,

·         Have you made any changes on the computer prior to the issue?

Follow these methods.

Method 1: Follow the steps:

Step 1: Boot the computer in safe mode and check if the issue persists.

Start your computer in safe mode

http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Step 2: If the issue does not persists in safe mode, perform a Clean Boot to see if there is any software conflict as clean boot helps to eliminate software conflicts.

Note: After clean boot troubleshooting steps, follow Step 7 in the link to return the computer to Normal startup mode.

Method 2: Run the System File Checker (SFC) scan to fix any corrupted files.

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

http://support.microsoft.com/kb/929833

Method 3: Perform a scan using Microsoft safety scanner.

http://www.microsoft.com/security/scanner/en-us/default.aspx

For reference:

Fix broken desktop shortcuts and common system maintenance tasks

http://support.microsoft.com/mats/system_maintenance_for_windows/en-us

 

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