Question

Q: Error Installation Package (MSI Installer) could not be found when trying to install any software

Original title: <MSI Installer Failure>

 

During a one month period, I have over 12000 (twelve thousand) MSI Installer errors in my Event Log for Windows 7 Ultimate Build 7601. This is an OEM PC with Windows 7 64 Bits pre-installed with a Gigabyte GA78LMTS2P motherboard and 8 gigs of RAM.

Running Msiexec.exe returns a display indicating I am running version 5 of the Windows Installer but aside from that information, I am unable to repair or uninstall the product, since an Installation Package (MSI Installer) could not be found?

I have registered and unregistered the product, examined the registry values pointing to the location of msiexec.exe for both 32 bit and 64 bit versions and everything checks okay. Basically, any attempt to run any file entitled "Setup.exe" results in a complete system lockup. I cannot reinstall/upgrade my system since the Windows DVD file is "Setup.exe." The Event ID is 11706 for all failures.

I have run SFC /scannow multiple times but msiexec.exe has never appeared in the CBS log? Simultaneously, all of the previously installed programs operate correctly.

All attempts to install any application were done with Elevated Privileges. I am seeking a recommenation on a resolution for this problem if possible as opposed to a complete reinstallation of Windows 7.  Even some of the Windows Updates have failed during the automatic installation?

 

Thanks,

 

Pete

 

Answer

A:

Hi,

 

1. What are the names of the update (along with KB numbers) that fail to install?

2. What is the error code with which the updates fail to install?

3. Have you made any changes to the computer, prior to the issue?

 

Solution A:

 

For the issues related to MSI errors, refer to the following methods.

 

Method 1:

 

Run the fixit available at the following link.

Fix problems with programs that can't be installed or uninstalled

http://support.microsoft.com/mats/Program_Install_and_Uninstall

 

Method 2:

 

Check if the Windows Installer Service is started and is set to start automatically.

 

a. Click on Start, type in services.msc in the start search box and hit enter.

b. Right click on the Windows Installer service and select Properties.

c. Under the General tab, set the Startup Type to Automatic.

d. Under Service Status, if it is stopped, click on Start.

e. Close the Service Console.

 

Solution B:

 

For the issue related to Windows Update, run the troubleshooter and check for the issue.

 

Open the Windows Update troubleshooter

http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter

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Question Info

Views: 5,690 Last updated: May 24, 2018 Applies to: