Encountered BSOD PAGE_FAULT_IN_NONPAGED_AREA after installed windows update KB4088875 (Windows 7 32 bit)

Currently using Windows 7 without issue. After executing Windows6.1-kb4088875-x86.msu downloaded from Microsoft website, pc was restarted.

Upon restarting pc, the following BSOD screen was encountered. Any help would be appreciated.

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Hi,

This issue might occur due to some startup applications or hardware driver issues. We suggest that you follow the troubleshooting steps in this article to resolve the issue.

We look forward to your response.

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Hi, 

Could it be caused by the processor? The windows update was applied to another pc with same specification and bsod occurred.

The pc is using Intel Pentium Dual Core E2160 1.8Ghz.

We found that the solution to restore Windows does not resolve the issue due to some implementation policy.

We also think that it is not related to memory/RAM as the same update was applied to different pc and bsod occurred.

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We also tried to install April 2018 monthly rollup update (kb4093118), but failed to install with errorcode 0x80070643

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Hi,

Based on the details you've given on the thread, it could be due to corruption. I've listed some methods you could try to complete to sort this issue:

Method 1:
Install the .NET Framework on Windows 7 SP1 and Windows Server 2008 R2

Method 2:
Use the System File Checker tool to repair missing or corrupted system files

Method 3:
Install updates manually through the Microsoft Update Catalog

If you experience some issue with completing Method 1, please get back to us so we could provide a more established workaround.

We will keep an eye out for your response.

Regards.

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We have tried method 1, 2 and 3, but unfortunately the update (kb4093118) still failed to install.

System file checker tool also did not detect any missing or corrupted files.

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Thank you for getting back to us.

Since you've mentioned to have tried to perform a manual update, please confirm the error message you're getting when you try to complete the KB4093118 installation. Would be better if a snip of the complete error message is attached.

Keep us posted.

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Hi Jane, 

I am replying on behalf of my friend TSH91, as I am assisting him with the issue. The complete error message when attempting to install  KB4093118 is attached here. 

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Hi Jane, just to add on to what I mentioned yesterday, the error code for the KB4093118 installation is 0x80070643 as you can see in the Windows Update log below. 

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I appreciate the additional information added, David.

To sort the issue with the error code you guys are getting when trying to install KB4093118, I recommend performing an in-place upgrade for Windows 7 to override the possible system issue blocking the completion. Here's support article for guidelines:

How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows Server 2008 & Windows Server 2008 R2

Let us know if you require any further assistance.

Cheers!

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Hi Jane,

Thank you for your reply. Our current Windows image is used in thousands of units, and our Windows have its own hardening and custom settings, so if we perform the In-place Upgrade, it will overwrite everything. 

So it's not convenient to perform an in-place upgrade. Is there any other solution? Perhaps there are any other Windows logs that we can investigate?  


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Last updated December 27, 2019 Views 625 Applies to: