Computer shuts down randomly.

Original Title: windows shuts down.

Windows 7 shuts down right in the middle of what I am doing. Or it will shut down even when I am not at the computer.  I have tried to run the updates but there is a problem. 

 

Question Info


Last updated April 13, 2019 Views 16,446 Applies to:
Answer
Answer

Hi,

Did you make any software or hardware changes on your machine prior to this issue?

Let’s follow these methods & check if it helps.

Method 1

If you have any unnecessary external device connected to the machine, you may unplug them & check if the issue persists.

Method 2

You may boot into ‘safemode’ and check if the issue persists. It will start Windows 7 with a limited set of files and drivers. Startup programs do not run in safe mode, and only the basic drivers needed to start Windows are installed, follow the steps to boot the computer in safe mode with networking.

a. Restart the computer.

b. Start tapping F8 key.

c. You will get advanced boot option window.

d. Select the option ‘Safe mode’.

Start your computer in safe mode

Method 3

If the issue does not reoccur in safemode, you may configure the computer into clean boot and check if the issue persists. It will start Windows7 by using a minimal set of drivers and startup programs and helps to eliminate software conflicts.

The following link has steps showing how to perform clean boot: http://support.microsoft.com/kb/929135

Note: Please ensure that the computer is set to start as usual by following the step 7 from the article: How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows7: http://support.microsoft.com/kb/929135

Hope the information helps. Please post back and let us know.

Regards
Debleena S
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.

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