(Check disk) Unspecified error occurred (766f6c756d652e63 3f1)

I seldom have problems with my computer but am compelled to post this today as the "old" thread pertaining this error is like 2 years old now.  I got the following error now for the last week or so:


It's a desktop computer where I have iTunes installed and have a Microsoft Wireless Natural Multimedia Keyboard.  The error seems to occur only when I'm listening to my iTunes on the computer (always) and hit the media key on the keyboard to skip forward or backward on a song.  Then the blue screen pops up with and ANNOYING constant beep sound.  Then it eventually goes to the restart screen with all black and does a check disk and gives me the error.

It reboots fine and everything works for a couple of days then it happens again.  I've tried to manually do a chk dsk but it won't let me as a sector is bad (shared I think it said?).  So I'm here asking for your generous help to make this go away and let my computer do a check disk at will and this problem to go away.

I'm EXTREMELY hesitant to uninstall iTunes in that I have 11,000 songs I've meticulously gotten from my CD collection.  So if I lose my music collection I've lose a tremendous amount of time and money.  So not sure what to do next....

iTunes version
Microsoft USB Dual Receiver Wireless Keyboard (IntelliType Pro)

MY SYSTEM (bought July '10):

Windows 7 Home Premium
Dell Inspiron 570 desktop
Processor AMD Athlon II x 4 630 Processor 2.8 GHz
64 bit OS



1. Did you make any software changes to the computer prior to the issue?

Method 1:
You can solve some computer problems by checking a drive or drives for errors. For example, you can check your computer's primary hard disk to fix some performance issues, or you can check an external hard drive if it's not working properly.

Follow the below steps:

a. Open Computer by clicking the Start button, and then clicking Computer.
b. Right-click the drive that you want to check, and then click Properties.
c. Click the Tools tab, and then, under Error-checking, click Check now. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

To automatically repair problems with files and folders that the scan detects, select Automatically fix file system errors. Otherwise, the disk check will report problems but not fix them.

To perform a thorough check, select Scan for and attempt recovery of bad sectors. This scan attempts to find and repair physical errors on the drive itself, and it can take much longer to complete.

To check for both file errors and physical errors, select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors.

d. Click Start.
Refer the below link for more details:

Check a drive for errors


Method 2:

The issue may be related to drivers. You may have to download install the latest display and graphics drivers to fix the issue.

To download and update driver, you can use the following methods:

a. Use Windows Update. You might need to set Windows Update to automatically download and install recommended updates.

b. Install software from the device manufacturer. For example, if your device came with a disc, that disc might contain software that installs a driver for the device.

c. Download and update the driver yourself. Use this method to install a driver that you download from the manufacturer's website. Do this if Windows Update can't find a driver for your device and the device didn't come with software that installs a driver.

Refer the below link for more details on the same:

Update a driver for hardware that isn't working properly


If Windows can't find a driver for your device, and the device didn't come with driver software, you can look for a driver on the device manufacturer's website. Driver updates are often available in the support section of such sites.

Once you find the updated driver, follow the installation instructions on the website. Most drivers are self-installing—after you download them, you usually just double-click the file to begin the installation, and then the driver installs itself on your computer.

Refer the manufacturer’s website for latest drivers.

Method 3:

Also, boot into safe mode and check if the issue exists.

Start your computer in safe mode


If the issue does not occur in safe mode, it indicates that one of the services or startup items may be corrupted and maybe causing the issue.

To troubleshoot the issue, you may have to put your system in clean boot.

Check the below link for more details on clean boot:


Note: After troubleshooting, make sure to put the computer to start as usual as mentioned in Step 7 in the above KB article.

Also refer:
Resolving stop (blue screen) errors in Windows 7


Hope this helps.

Abdul Raqeeb Kola
Former Microsoft Senior Support Engineer/ Sr. Blogger

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Question Info

Last updated August 18, 2020 Views 31,925 Applies to: