Cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing.

Original Title: system information, can't collect information.

can't access the windows management instrumentation software, windows management files maybe moved or missing? Can anyone help.

 

Question Info


Last updated December 15, 2019 Views 34,351 Applies to:
Answer
Answer

Hi jesops,


Did you make any software or hardware changes on your computer prior to this issue?

This error occurs if Windows Management Instrumentation (WMI) service is not running or corrupted WMI repository folder.


Let’s follow these methods and check if the issue persists.

Method 1

You may follow these steps and check if the issue persists.

 

a. Click Start -> Type CMD -> Right click on CMD from the result -> Click Run as Administrator

b. Run the following command one at a time and press enter to execute

• cd /d %windir%\system32\wbem

• for %i in (*.dll) do regsvr32 -s %i

• for %i in (*.exe) do %i /regserver

c. Close all windows and reboot the computer and now try opening the system information

 

Method 2

You may also try rebuilding WMI repository and check if the issue persists.

 

a.        Click Start -> Type CMD -> Right click on CMD from the result -> Click Run as Administrator

b.        Type the command ‘net stop winmgmt’ and press enter

c.        Leave the command prompt open and click Start and type system32 -> Open the folder system32 from the result pane

d.        From the system32 folder open Wbem and look for the folder Repository

e.        Right click on Repository and click rename

f.         Change the folder name from Repository to Repository.old

g.        Switch back to command prompt and type net start winmgmt and hit enter to execute

h.        Close all the windows and reboot the computer and now try opening the system information

 

Hope the information helps.

Please post back and let us know.

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