BSOD - Locale ID: 1033 - BCCode: 4a - Win7 Ultimate 64-bit
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 4a
BCP1: 0000000076FE132A
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88002B07C60
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\031714-49187-01.dmp
C:\Users\User\AppData\Local\Temp\WER-12861986-0.sysdata.xml
File Identification
File Name 031714-49187-01.dmp
File Size 256.00KB
File Type Windows 64bit Memory Dump
MIME Type application/octet-stream
MD5 Hash d79aaa15cf6ad71e8743a4afd6064656
SHA1 Hash b271bc39e5aebd8aa545e82304c8b68b56d2505d
SHA256 Hash a907f45fd970fa94dab365061b758c5fd84fe91e39924f6484a4302067136a2c
DMP file at: https://my.pcloud.com/#page=publink&code=XZRudZWpuiRqa7c4VbkVhdmxmTSHMzz0uV
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Answer
Hi,
The attached DMP file is of the IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a) bug check.
This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
Bitdefender is known to cause this bug check (0x4A), so please remove and replace BitDefender with Microsoft Security Essentials for temporary troubleshooting purposes as it's very likely causing conflicts:
BitDefender removal - http://www.bitdefender.com/support/how-to-uninstall-bitdefender-333.html
MSE -
http://windows.microsoft.com/en-us/windows/security-essentials-download
Regards,
Patrick
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