BSOD 0x00000124

Hello,

I built this PC last September and I've been having problems, but now they've escalated. At first, my pc would just freeze while playing games occasionally. Now, I get a BSOD when I do just about anything (open steam, browse the internet, etc.). Even worse, Steam won't open at all anymore, my PC pretends like it's loading but Steam never opens. I get the STOP: 0x00000124 error when the blue screen pops up.

I'm running Windows 7 Pro 64-bit.

CPU: Intel Core i5 3450
GPU: NVIDIA GeForce GTX 560 Ti
Memory: 4x4GB Corsair DDR3
Mobo: Gigabyte Z77X-D3H

Those are all brand new. I had to use my old PSU and HDD when I built the PC. I'm not sure of their specs/what brand they are, so if you need that info, can you tell me how I can identify them?
More info: I ran a CHKDSK /r (people on the internet told me to) and it fixed the problem for 1-2 days. Now it's BSODing again.

I'm pretty sure it's not an overheating problem. My best guess is power supply or hard drive.

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Stop 0x124 is a hardware error
If you are overclocking try resetting your processor to standard settings and see if that helps.
If you continue to get BSOD here are some more things you may want to consider.

This is usually heat related, defective hardware, memory or even processor though it is"possible" that it is driver related (rare).

Stop 0x124 - what it means and what to try

Synopsis:
A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.
Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.


 Generic "Stop 0x124" Troubleshooting Strategy:

1) Ensure that none of the hardware components are overclocked. Hardware that is driven beyond its design specifications - by overclocking - can malfunction in unpredictable ways.
2) Ensure that the machine is adequately cooled.
 If there is any doubt, open up the side of the PC case (be mindful of any relevant warranty conditions!) and point a mains fan squarely at the motherboard. That will rule out most (lack of) cooling issues.
3) Update all hardware-related drivers: video, sound, RAID (if any), NIC... anything that interacts with a piece of hardware.
It is good practice to run the latest drivers anyway.
4) Update the motherboard BIOS according to the manufacturer's instructions.
Their website should provide detailed instructions as to the brand and model-specific procedure.
5) Rarely, bugs in the OS may cause "false positive" 0x124 events where the hardware wasn't complaining but Windows thought otherwise (because of the bug).
At the time of writing, Windows 7 is not known to suffer from any such defects, but it is nevertheless important to always keep Windows itself updated.
6) Attempt to (stress) test those hardware components which can be put through their paces artificially.
The most obvious examples are the RAM and HDD(s).
For the RAM, use the in-built memory diagnostics (run MDSCHED) or the 3rd-party memtest86 utility to run many hours worth of testing.
For hard drives, check whether CHKDSK /R finds any problems on the drive(s), notably "bad sectors".
Unreliable RAM, in particular, is deadly as far as software is concerned, and anything other than a 100% clear memory test result is cause for concern. Unfortunately, even a 100% clear result from the diagnostics utilities does not guarantee that the RAM is free from defects - only that none were encountered during the test passes.
7) As the last of the non-invasive troubleshooting steps, perform a "vanilla" reinstallation of Windows: just the OS itself without any additional applications, games, utilities, updates, or new drivers - NOTHING AT ALL that is not sourced from the Windows 7 disc.
Should that fail to mitigate the 0x124 problem, jump to the next steps.
If you run the "vanilla" installation long enough to convince yourself that not a single 0x124 crash has occurred, start installing updates and applications slowly, always pausing between successive additions long enough to get a feel for whether the machine is still free from 0x124 crashes.
Should the crashing resume, obviously the very last software addition(s) may be somehow linked to the root cause.
If stop 0x124 errors persist despite the steps above, and the hardware is under warranty, consider returning it and requesting a replacement which does not suffer periodic MCE events.
Be aware that attempting the subsequent hardware troubleshooting steps may, in some cases, void your warranty:
8) Clean and carefully remove any dust from the inside of the machine.
Reseat all connectors and memory modules.
Use a can of compressed air to clean out the RAM DIMM sockets as much as possible.
9) If all else fails, start removing items of hardware one-by-one in the hope that the culprit is something non-essential which can be removed.
Obviously, this type of testing is a lot easier if you've got access to equivalent components in order to perform swaps.

Should you find yourself in the situation of having performed all of the steps above without a resolution of the symptom, unfortunately the most likely reason is because the error message is literally correct - something is fundamentally wrong with the machine's hardware.
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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1. nothing is overclocked
2. cooling is fine
3. drivers updated
4.mobo updated
5. autoupdates are on
6. i ran the chkdsk /r and that temporarily fixed it for about a day, never gave me any info about any problems. i ran a cpu stress test (i forget the program name) and memory stress test. i wasn't notified of any problems.
7. haven't tried this yet, is it telling me to reformat?
8. inside is pretty clean
9. my guess is the problem is either the psu or hd (they're old). i can't remove the hd or psu to test them...


can i get a non-automated response? that is literally the first thing that comes up when you google the problem...

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Nick

You might if you gave us the DMP files.  Without it tis just an educated guess. 


Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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Try to remove update: KB2670838.

 

 

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Please post a copy of your dumpfile as shared file to your Sky Drive with a link here.

 

For advice on how to configure your system to create dump files please read:
http://support.microsoft.com/kb/254649

 

The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

 

What is your computer make and model? If not a branded computer what is your motherboard make and model?

 

Please download and run Driver View and upload a copy of the report it produces to your Sky Drive.

http://www.nirsoft.net/utils/driverview.html

 

Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. Please upload to your Sky Drive, share with everyone and post a link here. The request for a copy of this file is additional to answering the question about make and model. Failure to deal with both requests will delay finding a solution.

 

Please say if you need help with using Sky Drive.

Gerry
Stourport-on-Severn, Worcestershire, England
Enquire Plan Execute

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I just came upon this error while teching a customer's computer. 

Windows is failing to start and throwing a 0x00000124 error due to faulty capacitors surrounding the CPU.

I will either replace the capacitors or replace the motherboard depending on the customer's budget.

Do an internet search for "capacitor plague".  Bad caps can cause all sorts of problems.

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Last updated June 18, 2023 Views 22,290 Applies to: