blue-screen volsnap.sys errors

Four people have tried to  track down the fix for the blue-screen/volsnap.sys error that crashed my computer every other day.  The problem started a week ago with an auto-update.  Please advise.
 

Question Info


Last updated August 24, 2019 Views 779 Applies to:

Please upload copies of your dump files as shared files to your OneDrive with a link here. Please include only those less than 14 days old and limit the number to no more than five.

 

The dump file will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

 

What is your computer make and model? If not a branded computer what is your motherboard make and model?

 

Please download and run Driver View and upload a copy of the report it produces to your OneDrive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items.Text file format please. http://www.nirsoft.net/utils/driverview.html

 

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode. The request for a copy of this file is additional to answering the question about make and model. If the report is in a language other than English, please state the language.

 

For help with OneDrive see paragraph 9.3

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

Gerry
Stourport-on-Severn, Worcestershire, England
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I did all this and uploaded the files.

I'm still waiting for a reply.

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I should add that the computer is still crashing, perhaps once every 36-48 hours.  The disk has been checked and seems fine.  External paraphernalia has been disconnected (one dump pointed to a USB issue).  No one seems to have an insight on this, but similar complaints have roughly a 5-year history at Microsoft user sites.

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Eleanor

You have not posted a link here to the files you are sharing through your OneDrive.

For help with OneDrive see paragraph 9.3:
http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

Gerry
Stourport-on-Severn, Worcestershire, England
Enquire Plan Execute

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