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Blue Screen Local Id - 1033 , BCCode - d1

AbhinavT asked on
please help to resolve this problem

After Installing Quick Heal Total Security 2013 my Friend Compaq Presario CQ40 Laptop restart and from then his laptop not working

every time system getting a blue screen

when i start the laptop in safe mode it showing this below mentioned message

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Problem Event Name: BlueScreen
OS Version : 6.1.7600.2.0.0.256.1
Local ID: 1033

BCCode : d1
BCP1: 00000004
BCP2: 00000002
BCP3: 00000000
BCP4:8B04FB02
OS Version:6_1_7600
Service Pack:0_0
Product:256_1

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i restore my friend laptop to Previous restore point (before installing Quick Heal antivirus) then laptop working

but when i install Quick Heal antivirus again then problem start again

please help me to resolve this problem

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Patrick Barker replied on

Again, my pleasure!

If you are comfortable and feel that your issue has been solved, I recommend marking my post that assisted you as answered so this thread no longer shows up as requiring an answer.

Regards,

Patrick
Debugger/Reverse Engineer.
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Patrick Barker replied on

My pleasure, glad to hear it!

I've done some research on it, it always helps to learn more. It appears to be a decent antivirus, so if it works for you, you can use it if you like. If not, as I mentioned above, Microsoft Security Essentials is a great alternative.

Make sure you also as I mentioned update to Service Pack 1 if you have not already.

Regards,

Patrick
Debugger/Reverse Engineer.
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