Blue screen after plugging in USB device.

Original Title: Plugging in USB causes Unexpected Error and More?
I had to look up some stuff online before asking this but I`m not too sure on how to proceed to fix the issues because I have no idea how to fix it. I am no computer whiz.

The first issue occured on aug 10th:
I plugged in a USB memory stick filled with picture taken over the years and it did not register any response. I unplugged and replugged it. Nothing. After plugging in a third time, a blue screen immediately came up...I couldn`t read it fast enough. All I know is it said unexpected error something and shutting down and then restarting. This is the first time I`ve ever had this happen. I had used this exact same USB stick days before the 10th with no issues. After the computer restarted itself, I tried to plug it in again. SAME PROCESS ALL OVER AGAIN. I have already verified that the USB itself is not corrupt. It works perfectly normal on a desktop and gaming console. Later on, when I had tried to shut down, the logging off screen was on for over 15 mins. Also never had this issue before....So I just held the power button until it shut off as I was tired by this time and couldn't risk leaving it on for an unknown amount of time....

aug 12:
Since the 10th, upon completing laptop use, I had just been hibernating rather than shutting down. NO issues. However, I had the same shutting down issue again. The logging off screen was on for a very long time again. So I used the same method to shut it off and I searched online for how to find out what errors occured.

So what I found through the Event Viewer was:
Event ID 41

What's going on? Am I going to be able to use any USB devices again??? Please Help! Answers in layman's terms would be appreciated. Thanks!
 

Question Info


Last updated July 13, 2019 Views 42,775 Applies to:

Hi,

1.       What is the exact error message that you get at the time of blue screen?

2.       Have you check the USB device on a different port?

3.       Have you made any changes to the computer prior to this issue?



Event ID 41 generally occurs when the computer is shutdown or restarts unexpectedly. You may refer the following article.

Description of Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: "The system has rebooted without cleanly shutting down first"

http://support.microsoft.com/kb/2028504

 

 

Method 1:

Un-plug all the external devices, if they are connected to the computer and try to boot.

Method 2:

Step 1:

Try to boot your computer in safe mode and check with the issue.

Start your computer in safe mode

http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Step 2:

If the issue doesn’t occur in safe mode, perform clean boot. Refer the following article.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135
Note: Once you are done with clean boot, please follow step 7 in the article to set your computer back to normal startup.

Method 3:

 You may try to uninstall and reinstall the USB controller

a. Click Start, and then use the Start Search box.

b. Type devmgmt.msc, and then click OK. Device Manager opens.

c. Expand Universal Serial Bus controllers.

Note: You might have to scroll down the list to find this item.

d. Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall.

e. Repeat step 4 for each USB controller that is listed under Universal Serial Bus controllers.

f. Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.

g. Now check with the issue.

 If you still face the same issue then you may check for the updated USB device drivers using windows update. Refer to the below link for assistance–

http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

If the issue sill persists I would request you to check for chipset driver updates which you can get at the manufacturer website. The chipset drivers normally incorporate USB controller drivers as well.

Method 4:

You may try to perform the steps mentioned in the following link.

Resolving stop (blue screen) errors in Windows 7

http://windows.microsoft.com/en-US/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

Chkdsk disclaimer
Important
: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost.
Note: Make sure that you back up the data before proceeding with Check disk.
For more information about how to back up and restore the registry, follow the steps from the following link:
Back up the registry
http://windows.microsoft.com/en-US/windows7/Back-up-the-registry

Note: Ignore the step Reinstall Windows 7 from the above link.

I would also suggest you to provide us the event viewer logs. Refer the following link.
Open Event Viewer
http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer

What information appears in event logs (Event Viewer)?
http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer

 

Hope it helps.

 

Thanks,
Yaqub Khan

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Like I said, I wasnt able to read the whole screen. its a page that wont let me read fast enough as its a page of words thats on for less than 5 seconds. it basically says unexpected error upon plug in and then windows is restarted. I have tried it on 2 diff ports with the same blue screen result on my laptop. No issues with the desktop so my usb is not the problem for sure.

i had already looked up the event ID before posting but nothing useful enough was found for my particular issue.

No changes were made before the issues occurred. No updates are available when checking for updates.

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- These are the details I found on the event viewer. I have no clue what all this is...but hopefully someone does.

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-08-11T03:58:31.315231300Z" />
<EventRecordID>192240</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>HP-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">59</Data>
<Data Name="BugcheckParameter1">0xc000001d</Data>
<Data Name="BugcheckParameter2">0xfffff88000000000</Data>
<Data Name="BugcheckParameter3">0xfffff88009958150</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

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When a BSOD (Blue Screen of Death) system failure occurs for most users there is insufficient time to note down in full what it says; the exact text is important to anyone trying to diagnose what is wrong. You can gain the time needed when the error next occurs by following the procedure described below.

If you haven't done so already disable automatic restart on system failure. This should help by allowing time to write down the Stop Error code and related information properly. Select Start, right click on Computer select Properties, Advanced System Settings, Start-Up and Recovery, System Failure and uncheck the box before Automatically Restart. Do not re-enable automatic restart on system failure after getting this information as this setting is best left to not to allow Automatic Restart.

If the system failure occurs during the booting of the computer you need to try a different approach. You can access the Windows Advanced Options Menu on many computers by constantly pressing the F8 (Function) key during Start-Up and selecting the option - Disable automatic restart on system failure. This method is not always easy to use as it can be difficult to depress the F8 at exactly the right time. Try again if it does not work first time. On some computers a different key has to be used.

Please post copies of your dumpfile and sysdata.xml as shared files to your Sky Drive with a link here.
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

For advice on how to configure your system to create dump files please read:
http://support.microsoft.com/kb/254649

The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

What is your computer make and model? If not a branded computer what is your motherboard make and model?

Type System information in the Search Box above the start Button and press the ENTER key. What is your BIOS version and date?

Is your Windows 7 32 bit or 64 bit?

Please download and run Driver View and upload a copy of the report it produces to your Sky Drive.
http://www.nirsoft.net/utils/driverview.html

Please post a copy of your sysdata.xml file as a shared file to your Sky Drive. Here’s an example of the file path:
C:\Users\”UserName”\AppData\Local\Temp\WER-125393-0.sysdata.xml

Providing a copy of your sysdata.xml file is an alternative to using Driver View.

Type System information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. Please upload to your Sky Drive.

Gerry
Stourport-on-Severn, Worcestershire, England
Enquire Plan Execute

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OK. I know what caused it, what driver, what resourse etc.

So how do I fix it?

It is just the same usb drive that causes the same blue screen on any computer I try to use it and same error and same thing comes out again - blue screen.

I can type it in, but what then?

How do I fix it? How can I do checkdisk if always when i plugin the drive it blues?

Anything?

Anyone?

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Hi,

1.       What is the exact error message that you get at the time of blue screen?

2.       Have you check the USB device on a different port?

3.       Have you made any changes to the computer prior to this issue?



Event ID 41 generally occurs when the computer is shutdown or restarts unexpectedly. You may refer the following article.

Description of Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: "The system has rebooted without cleanly shutting down first"

http://support.microsoft.com/kb/2028504

Method 1:

Un-plug all the external devices, if they are connected to the computer and try to boot.

Method 2:

Step 1:

Try to boot your computer in safe mode and check with the issue.

Start your computer in safe mode

http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Step 2:

If the issue doesn’t occur in safe mode, perform clean boot. Refer the following article.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135
Note: Once you are done with clean boot, please follow step 7 in the article to set your computer back to normal startup.

Method 3:

 You may try to uninstall and reinstall the USB controller

a. Click Start, and then use the Start Search box.

b. Type devmgmt.msc, and then click OK. Device Manager opens.

c. Expand Universal Serial Bus controllers.

Note: You might have to scroll down the list to find this item.

d. Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall.

e. Repeat step 4 for each USB controller that is listed under Universal Serial Bus controllers.

f. Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.

g. Now check with the issue.

 If you still face the same issue then you may check for the updated USB device drivers using windows update. Refer to the below link for assistance–

http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

If the issue sill persists I would request you to check for chipset driver updates which you can get at the manufacturer website. The chipset drivers normally incorporate USB controller drivers as well.

Method 4:

You may try to perform the steps mentioned in the following link.

Resolving stop (blue screen) errors in Windows 7

http://windows.microsoft.com/en-US/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

Chkdsk disclaimer
Important
: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost.
Note: Make sure that you back up the data before proceeding with Check disk.
For more information about how to back up and restore the registry, follow the steps from the following link:
Back up the registry
http://windows.microsoft.com/en-US/windows7/Back-up-the-registry

Note: Ignore the step Reinstall Windows 7 from the above link.

I would also suggest you to provide us the event viewer logs. Refer the following link.
Open Event Viewer
http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer

What information appears in event logs (Event Viewer)?
http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer

Hope it helps.

my pc is not starting after that

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use a short usb extention / 1 to 3 m , maximum 10 feet . 

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