blue screen after computer waking up from sleep mode

Hello, I am getting a blue screen after waking my Windows 7 computer from sleep mode.  The message isblue Problem signature:   Problem Event Name: BlueScreen   OS Version: 6.1.7601.2.1.0.256.48   Locale ID: 1033  Additional information about the problem:   BCCode: 116   BCP1: FFFFFA80068823E0   BCP2: FFFFF880057E7394   BCP3: 0000000000000000   BCP4: 0000000000000002   OS Version: 6_1_7601   Service Pack: 1_0   Product: 256_1 .  Can anyone help?
 

Question Info


Last updated April 25, 2019 Views 2,494 Applies to:
Answer
Answer

Hi Jaycee,

 

Blue Screen errors can occur if a serious problem causes Windows 7 to shut down or restart unexpectedly. You might see a message that says, "Windows has been shut down to prevent damage to your computer."

 

These errors can be caused by both hardware and software issues, and it can be difficult to troubleshoot the problem. The following tools and methods can often help get Windows up and running again.

 

I would suggest you to remove all the external devices except keyboard and mouse and check if it helps.

 

 

Please follow the below methods and update us on the status of the issue.

 

Resolving stop (blue screen) errors in Windows 7:

http://windows.microsoft.com/en-gb/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

Note: When you perform a system restore to a previous state, the programs and updates installed thereafter will be removed.

 

Important: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost.

 

Warning: Before you perform a reinstall of Windows 7, you should be prepared for a worst case scenario that results in your existing data on your computer being deleted. This data includes personal data, settings, hardware driver information, and software programs. If a worst case scenario occurs, you may have to reinstall all programs. Make sure that you back up personal data to disks or to other external storage devices before you reinstall the operating system.

 

 

You can also upload the latest dump file so that we may be able to help you further. C:\windows\Minidump

 

You can use Windows Explorer and copy the dump files to your desktop or your personal document folder. Then upload them to your Sky Drive folder.

 

If you are not able to find the dump file then check if it has been enabled. To do so follow the steps:

 

a. Click Start, point to Settings, and then click Control Panel.

b. Double-click System.

c. Click the Advanced tab, and then click Settings under Startup and Recovery.

d. In the Write debugging information list, click Small memory dump (64k).

 

For Reference:

 

Please post a copy of your dump file as a shared file to your Sky Drive with a link here.
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65



To change the folder location for the small memory dump files, type a new path in the Dump File box (or in the Small dump directory box, depending on your version of Windows).You can go through the link for more information

http://support.microsoft.com/kb/254649

 

 

 

I hope the above information helps you.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.