Just a while ago my Windows 7 Professional (64-bit) laptop suddenly crashed with a blue screen saying bad pool header. It made this memory dump (found it in the Windows\minidumps folder. Minidump on OneDrive
I have checked for solutions with Problem Reporting but it hasn't come up with anything yet. At the time I had a few tabs open in Google Chrome, was installing Microsoft Access 2013 and had Microsoft Word starter 2010 open after reinstalling it.
It seemed to happen as soon as I tried to close Word 2010 and everything just stopped and the bluescreen came up instantly. I'm not sure if the Access installation had finished or was still 'finalising the installation' as it was last time I checked it.
Any ideas what could've happened? I found another post that said it may be a problem with RAM and I should use the Driver Verifier and some other tools. Another post on this forum