Backup stalls at 25%. No error message. Same with internal & remote CD/DVD drive.

Ideas:

  • Programs you are having problems with
  • Error messages
  • Recent changes you made to your computer
  • What you have already tried to fix the problem

Update: Was able to stop backup. Action Center no longer says backup is running.

1. Clicked start backup.
2. CD/DVD remote drive used in previous backup not found.
3. Connected drive. Recognized.
4. Backup disc not found.
5. Inserted previous backup disc.
6. Backup begins reading files on C:
7. Backup reaches 25% complete.
8. Burn to disc begins, drive light indicates data transfer for @ 1 minute.
9. Drive activity slows to slow flashing light, disc spinning does not stop.
10. Wait for 30 mins...disc still spinning, backup stalled.
11. Click cancel backup. Disc still spinning after additional 10 mins.
12. Open Task Manager.
13. Close backup application & action center. Disc still spinning.
14. Click safe to remove hardware icon for remote drive/ G:
15. Disc ejects, I unplug drive.
16. Action center no longer says backup in progress.

If I start new backup again with new blank disc the process stalls again at 25%. This happens with external and internal drive. Backup folder found on disc is empty. I have wasted 10 blank DVDs.

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Answer
Answer

Hi KenDen,

Welcome to Microsoft answers forums!

This issue may occur if there are bad sectors on the hard disk or hindrance to the backup process  caused by security softwares.

I would suggest you to try the following steps and then attempt backup again.

Step 1: Disable the security software, follow the steps mentioned below
http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software

Note: Enable the security software back once everything is done.

Step 2:  Put the computer in clean boot

  http://support.microsoft.com/kb/929135    ----> How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

Perform a clean boot (check step 1 in the link); if everything works fine after a clean boot, you can infer that some third party services are causing the problem.

Important: - remember to put the computer back to normal startup follow step 7 in the link.

Step 3:  Run Check disk to fix any bad sectors on the hard drive.

a. Click on start and in the start search bar type cmd, right click on the command prompt icon in the programs area and then click on run as administrator.

b. at the command prompt type chkdsk /f and then press enter.

 Now, type in  chkdsk /r and then press enter

Restart the computer, after the Chkdsk scan; try to take a backup on a CD/DVD RW (read-write) discs.

For more information on backup and restore, please check the link below
http://windows.microsoft.com/en-us/windows7/Back-up-and-restore-frequently-asked-questions

Thanks and Regards

Ajay K

Microsoft Answers Support Engineer


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Last updated May 10, 2021 Views 7,393 Applies to: