Application error explorer.exe

Every now and again I have windows explorer crash producing the following entry in the log

Log Name:      Application

Source:        Application Error

Date:          19/02/2014 09:23:48

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      687

Description:

Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4

Faulting module name: iertutil.dll, version: 10.0.9200.16798, time stamp: 0x52ec9aa1

Exception code: 0xc0000005

Fault offset: 0x0000000000001f94

Faulting process id: 0xe0c

Faulting application start time: 0x01cf2cb45c32dac0

Faulting application path: C:\Windows\Explorer.EXE

Faulting module path: C:\Windows\system32\iertutil.dll

Report Id: 891ea2ff-9947-11e3-86e2-b8ca3a9f1583


Any ideas on how I go about resolving the problem?

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your Sky Drive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.


Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your Sky Drive and post a link here.


To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not clear logs whilst you have a continuing problem.


For help with Sky Drive see paragraph 9.3:
http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm


Gerry
Stourport-on-Severn, Worcestershire, England
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Copy of the system information file, system log and application log uploaded and available here https://skydrive.live.com/redir?resid=5EA3BF149A948D84%21105


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Tony


Click Analyse System for Updates in the next link:
http://www.dell.com/support/drivers/us/en/19/product/optiplex-7010


Please let me know what is updated.

Gerry
Stourport-on-Severn, Worcestershire, England
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Ran the analyzer and it showed a update of the Intel Management Engine 8.X Component Installer to version 9.0.0.1310

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Tony


A step in the right direction but I suspect that is not going to resolve your problem.


Explorer.exe is used by many applications. When you get a crash are you seeing a problem with another programme?

Gerry
Stourport-on-Severn, Worcestershire, England
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Hi Gerry,

The person using the PC does not have any problems with any other programs when the crash occurs.

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Gerry
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Hi Gerry,

On checking the system information file I found that Explorer.exe was also faulting due to the ntdll.dll. This appears to be occurring a lot more than being caused by iertutil.dll.

In fact the faulting ntdll.dll module also seems to affecting agent.exe and mmc.exe applications causing them to produce application errors.

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Tony

You are misreading the report. The problem is caused by the first named application not the second named application. With most application errors you will often find that reinstalling the first named application resolves the problem. However, explorer.exe is an intermediary between two applications and the report does not name the first initiating application.

It is always sensible in this situation to run a check for malware

I recommend that you run Disk CleanUp or cCleaner to remove temporary files as this will reduce scanning times by security software.

Please download and install Malwarebytes (freeware version for home users only -not the Trial version), update definitions and run in normal mode. Disable other security software whilst you are doing scans.

http://www.malwarebytes.org/products/malwarebytes_free

Please download and run ADWCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/

Gerry
Stourport-on-Severn, Worcestershire, England
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Last updated November 12, 2018 Views 1,608 Applies to: