APPCRASH, Exception c0000005, 0a9e

Every time i open the Download folder this message keeps popping up:

 

 

  Problem Event Name: APPCRASH

  Application Name: explorer.exe

  Application Version: 6.1.7600.16450

  Application Timestamp: 4aeba271

  Fault Module Name: MSVCR80.dll

  Fault Module Version: 8.0.50727.4927

  Fault Module Timestamp: 4a2752ff

  Exception Code: c0000005

  Exception Offset: 0001541c

  OS Version: 6.1.7600.2.0.0.256.48

  Locale ID: 1033

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


i have subfolders in the download folder and they work just fine. 

 

Answer
Answer
Hi,
 
1. Are you using any internet download manager application?
Method 1.
Let us run the SFC scan and verify it prevents this error to occur.
Use the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then replace the file.
To do this, follow these steps: 
a. Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
b. Type the following command, and then press ENTER:
sfc /scannow
The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.
 
More Information about SFC scan can be found in this document:
http://support.microsoft.com/kb/929833

Method 2.
This dll files is associated with Visual Basic 2005. Most probably with another program they are associated. I would ask you to check in safe mode if the issue exists. And we can perform the clean boot troubleshooting to check with which program this is associated and we can uninstall and re-install the program.
Step A.
a. Restart your computer.
b. When the computer starts you will see your computer's hardware being listed. When you see this information gently tap the F8 key on your keyboard repeatedly until you are presented with the Windows 7 Advanced Boot Options screen.
c. Using the arrow keys, select the Safe Mode option you want.
d. Then press the enter key on your keyboard to boot into Windows 7 Safe Mode.
e. When Windows starts you will be at a typical logon screen. Logon to your computer and Windows 7 will enter Safe mode.
f. Do whatever tasks you require, and when you are done, reboot to go back into normal mode.
 
Step B.
If it works fine in safe mode try performing a clean boot to find the root cause.
Refer to the article below for steps about how to start your computer in clean boot state.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135
Note: When the troubleshooting is over do not forget to reset the computer to normal startup. Follow the step 7 in the above article.
 
 
Hope this helps.



Thanks and Regards:
Shekhar S - Microsoft Support.

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Thanks and Regards,
Shekhar Sharma

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Last updated September 9, 2020 Views 83,654 Applies to: