A volume Shadow Copy Service operation failed. Please Check "VSS" and "SPP" application event logs for more information. (0x807800A1)

Original Title: A volume Shadow Copy Service operation failed. Please Check "VSS" and "SPP" application event logs for more information. (0x807800A1)__The writer experienced a non-transient error. the error is likely to reoccur. (0x800423F4)__

I wanted to make an image of windows 7 drive. So when i tried to create an image to the disk 2 drive 2 it gave me an error that.

A volume Shadow Copy Service operation failed. Please Check "VSS" and "SPP" application event logs for more information. (0x807800A1)
Additional Information:
The writer experienced a non-transient error. If the backup process is retried, the error is likely to reoccur. (0x800423F4)

So please please help me about this

my email id: *** Email address is removed for privacy ***

Answer
Answer

HI,

 

Method 1:

Check theVolume shadow copy service in services window. To check follow these steps:

1.      Click on Start

2.      In the start Search box type Services

3.      Right Click on – Run as Administrator

Check if the below mentioned services has the mentioned status and start up type.

Volume Shadow Copy Service                   Started              Automatic

 

Also check the dependency services that are required for Volume Shadows Copy Service to run.

To check that double click on the service and click on the dependency tab.

 

Method 2:

Disable the firewall/ anti-virus temporarily installed on your computer and then check if the issue still persists. If the issue resolves, then you might need to uninstall the software and reinstall it back or change the settings and check.

http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software

 

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you are connected to the Internet or a network during the time your antivirus software is disabled, your computer is vulnerable to attacks.

 

Method 3:

Alsocheck a drive for errors: http://windows.microsoft.com/en-US/windows7/Check-a-drive-for-errors

 

 

Refer to:

http://technet.microsoft.com/en-us/library/ee692290(WS.10).aspx

 

Hope this information is helpful.

Amrita M

Microsoft Answers Support Engineer
Visit our
Microsoft Answers Feedback Forum and let us know what you think.

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Last updated June 24, 2020 Views 52,715 Applies to: