Windows 7 freezes up after idle

I've had 7 for a month or so, and it just started doing this a couple days ago.  Whenever I leave the computer for a while it freezes.  I thought it had something to do with sleep mode, so I followed the advice on this forum and disabled sleep mode, but it still does it.

So details.  When I leave the computer and come back, I will click on something (Firefox, for example), and whatever program I click goes to "not responding".  Then I try to ctrl alt delete out of it, but it won't bring anything up.  I can still move the mouse, but nothing responds when I click.  Except the start button, which responds but nothing under it does (ie, I can click start, but can't shut down from the start menu).

Any ideas?
 

Question Info


Last updated March 15, 2018 Views 3,160 Applies to:
Answer

Hi,

Let’s check if a third party program is causing this problem.

First, boot your computer in safe mode and check if it freezes again.

Start your computer in safe mode:
http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

If it is working fine in safe mode, then do a clean boot.

Troubleshoot a problem by performing a clean boot in Windows 7:

1. Click Start, type msconfig in the Start Search box, and then press ENTER. (If you are prompted for an administrator password or for a confirmation,
     type the password, or click Continue.)
2. On the General tab, click Selective Startup.
3. Under Selective Startup, click to clear the Load Startup Items check box.
4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
5. Click OK.
6. When you are prompted, click Restart
7. Log back into your Account.

If the problem does not return while your computer is in clean boot mode, a background program is likely causing interference. You can try to determine
which background program is causing the problem while the computer is in clean boot mode.

To find the process or program at cause follow the steps starting at enable half of the Services items, from the following article:

Refer this link for more information:
http://support.microsoft.com/kb/929135

To restore your Normal startup:

1 .Click Start, type msconfig in the Start Search box, and then press ENTER. (If you are prompted for an administrator password or for a confirmation,
 type the password, or click Continue.)
2. On the General tab, click Normal Startup.
3. When you are prompted, click Restart.

Optimize Windows 7 for better performance:
http://windows.microsoft.com/en-us/windows7/Optimize-Windows-7-for-better-performance

 Regards,
Afzal-Microsoft Support.
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