Sometimes when windows tries to sleep, it cannot properly recover, or wake up. For instance, it goes to sleep, but then does nothing when I move the mouse or press keys. I've installed a hotfix for it and maybe it'll fix the problem, however, when I use the restart button to get out of this situation, a "windows did not shut down properly" menu comes up, with the option of selecting safe mode, etc.
In this menu, I cannot use my keyboard to select any options, I cannot press enter to select the default "start windows normally" option and usually have to wait for the timer to run down. I've only had this problem since switching to a USB keyboard from PS2.
Furthermore, there seems to be no power to the keyboard, the caps-lock key doesn't turn a light on when pressed etc so that it seems like the keyboard is non-functional in this menu.
I can enter the bios and work the bios with this keyboard indicating the problem may not be hardware. Please advise...
Thanks for your time,