Question

Q: Multiple BSoD

So as of today I have been getting multiple BSoDs I have no clue why, it happens when I am doing basic every day things such as browsing the internet, I have not gone anywhere suspicious of malware or anything like that so I do not think that is the case but it may be. Any suggestions? Log below. Additionally the BSoD does not look how it should, it has solid black on the sides, I am assuming that is just a change of resolution because the BSoD wont go as big as my screen but I could be wrong. If you need any more information please ask.

Problem signature:

  Problem Event Name: BlueScreen

  OS Version: 6.1.7600.2.0.0.768.3

  Locale ID: 1033

 

Additional information about the problem:

  BCCode: 7f

  BCP1: 0000000000000008

  BCP2: 0000000080050033

  BCP3: 00000000000006F8

  BCP4: FFFFF80002A98798

  OS Version: 6_1_7600

  Service Pack: 0_0

  Product: 768_1

 

Files that help describe the problem:

  C:\Windows\Minidump\021610-17487-01.dmp

  C:\Users\Andrew\AppData\Local\Temp\WER-45240-0.sysdata.xml

 

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

 

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt


 

Answer

A:


Hi ibeaver,

Which security software is installed on your computer?

0x0000007F error message is caused if your computer has hardware or software problems (hardware failure is the most common cause).

Firstly, let’s check if we have any problems with your computer’s memory. For more information on Memory diagnostic, click here

Next, let’s run the system in clean boot environment to check if there are any third party program conflicts.
To perform clean boot, click here

NOTE
: Don’t forget to reset your computer to start as usual by following step 7 after the troubleshooting is done.


Regards,
Gulrez


Microsoft Answers Support Engineer

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Question Info

Views: 483 Last updated: March 15, 2018 Applies to: