Error "No Topics Found" when searching for offline help using help and support

i have updated from windows vista home premium to windows 7 home premium.

i am having one problem whemever i try to get help on any topic

 by clicking start button-help and support -then

by typing any word like "changing themes" or any other word

there is always one answer "no topics found" or "0 topics found"

and suggesting to go online. i am not having online connection 24 hours. so i selected offline from option but then also it is showing the same resluts please somebody tell me how to install help files if it is corrupted.

thanks you all in advance expecting a good answer sure.

 

Question Info


Last updated March 15, 2018 Views 807 Applies to:
Answer

Hi jatinmtce,

 

 

Method 1

 

This may happen if the registry keys related to help and support are corrupt.

 

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry refer the below link.

Back up the registry

http://windows.microsoft.com/en-US/windows-vista/Back-up-the-registry

 

a)   Click on Start, type regedit.exe in the Search field, and press Enter.

b)   Provide consent to User Account Control if prompted.

c)    In the left hand navigation pane, expand each registry key until you are at  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Assistance\Client\1.0\Namespaces\OEM\en-US\Topics

d)   Delete the "BCRM_Bluetooth_Help" string value (REG_SZ).

e)   Close the Registry Editor and re-launch Windows Help and Support.

 

Method 2

If the above step fails then I would suggest that you run SFC scan on the computer which would scan for corrupt system files on the computer and replace them.

The scan may take some time, so be patient. Windows will repair any corrupted or missing files that it finds. If information from the installation CD is needed to repair the problem, you may be prompted to insert your Windows Vista installation disk.

For more information refer the below link.

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

http://support.microsoft.com/kb/929833

 

Hope this helps!

Halima S   - Microsoft Support.

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