Win 7 Backup freezes

Win7 64 on Toshiba laptop

Backing up to external HD.
Error listed: "Creation of Shadow Copy has timed out."
                 (There is enough room on the backup drive.: 42gb bu to 500gb drive)
I had windows select files to back-up
Stops with "Backup in Progress" message showing
Clicking "View Details" button causes spinning wheel to appear and no system response (Ctl-Alt-Delete will not execute)
Hard shutdown by holding down power button
Action Center still shows "Backup in progress" after reboot- the external HD was not connected at reboot.  System Restore cleared "Backup in progress" message.

Ran scannow: No Integrity Violations

Error Log Shows:
Backup encountered a problem while backing up file C:\Users\Administrator\AppData\LocalLow. Error:(The system cannot find the file specified. (0x80070002))
Backup encountered a problem while backing up file C:\Users\Administrator\Contacts. Error:(The system cannot find the file specified. (0x80070002))
Backup encountered a problem while backing up file C:\Users\Administrator\Searches. Error:(The system cannot find the file specified. (0x80070002))




 How can I reset this and create a usable backup?

 

Question Info


Last updated March 15, 2018 Views 1,036 Applies to:
Answer

Hi Rafbco,

Try to perform a clean boot on your computer to verify if any third party program on the computer is causing this issue.

To perform a clean boot on a computer, follow the steps below:

1. Click Start, type msconfig in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
2. On the General tab, click Selective Startup.
3. Under Selective Startup, click to clear the Load Startup Items check box.
4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
5. Click OK.
6. When you are prompted, click Restart.
7. After the computer starts, try to create backup.

If your issue is resolved after performing Clean Boot then follow the steps mentioned in the following KB article on how to return your computer to a Normal startup mode by following the steps under “Reset the computer to start as usual”.
http://support.microsoft.com/kb/929135

You may also try to temporarily disable all the security software on the computer and try to create a backup and check if it completes successfully. Later re-enable the security software after creating the backup.

Hope this helps. Let us know the results.

Thanks and Regards,

Srinivas R Microsoft Support.
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