Xbox LIVE cannot connect to the network. It says it can't obtain an IP address from the router

Ok I'm going to try and give you as much information as I can. I have successfully connected to Xbox LIVE before but then I added another computer to the network and now the Xbox can no longer connect to the network. Here is how it was set up before:

I had a Actiontec M1000 modem and the W1000 wireless module which sent wifi to my Windows 7 laptop. I connected to Xbox LIVE by bridging the local area connection and my wireless network connection and hooking my laptop up to the Xbox via ethernet cable. It worked great without any problems.

Then I added a XP desktop computer to the network by hooking it up directly to the modem via ethernet cable. The network works fine. Both computers can share files and they both connect to the internet great. But when I tried connecting to Xbox LIVE, it said that it can't obtain an IP address from the router. I went to Configure Network on the Xbox and it gave the Xbox an IP address that started with 169.

I have now tried setting it up a little bit differently. Instead of bridging it I just right clicked my wireless network connection and under the sharing tab checked the boxes to turn on Internet Connection Sharing. This way seems much better than bridging it. Anyways, I'm not sure why it would stop working after adding another computer to the network.

I want to provide as much information as I can so I did a ipconfig /all in Command Prompt on my laptop and this is what it shows:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Jordan>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Laptop
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : domain.actdsltmp

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : domain.actdsltmp
   Description . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PC
I-E NIC
   Physical Address. . . . . . . . . : 00-26-B6-76-9F-B1
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::a4df:86e5:c6e0:8427%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.9(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, June 27, 2010 10:03:20 PM
   Lease Expires . . . . . . . . . . : Monday, June 28, 2010 10:03:19 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 318777014
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-97-DB-F6-00-26-6C-34-23-7A

   DNS Servers . . . . . . . . . . . : 192.168.0.1
                                       205.171.3.25
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 00-26-6C-34-23-7A
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{E9F5C14A-7434-49F3-B725-9DC561E361B1}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e74:342b:d4e:9e8a:d33c(Prefe
rred)
   Link-local IPv6 Address . . . . . : fe80::342b:d4e:9e8a:d33c%14(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 9:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : domain.actdsltmp
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Users\Jordan>

 

I really hope you can assist me with this big mess.

Thank you so much for your help!

 
Question Info

Last updated August 13, 2018 Views 8,934 Applies to:

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Which section would be the best to place this under since I'm using both XP and 7? Is there a section just for Xbox 360?

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Ok I'm going to try and give you as much information as I can. I have successfully connected to Xbox LIVE before but then I added another computer to the network and now the Xbox can no longer connect to the network. Here is how it was set up before:

I had a Actiontec M1000 modem and the W1000 wireless module which sent wifi to my Windows 7 laptop. I connected to Xbox LIVE by bridging the local area connection and my wireless network connection and hooking my laptop up to the Xbox via ethernet cable. It worked great without any problems.

Then I added a XP desktop computer to the network by hooking it up directly to the modem via ethernet cable. The network works fine. Both computers can share files and they both connect to the internet great. But when I tried connecting to Xbox LIVE, it said that it can't obtain an IP address from the router. I went to Configure Network on the Xbox and it gave the Xbox an IP address that started with 169.

I have now tried setting it up a little bit differently. Instead of bridging it I just right clicked my wireless network connection and under the sharing tab checked the boxes to turn on Internet Connection Sharing. This way seems much better than bridging it. Anyways, I have tried a whole bunch of troubleshooting. I even tried entering the settings manually, which gave me a different error message. Can't connect to your network hardware using a static IP address.

I want to provide as much information as I can so I did a ipconfig /all in Command Prompt on my Windows 7 laptop and this is what it shows:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Jordan>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Laptop
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : domain.actdsltmp

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : domain.actdsltmp
   Description . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PC
I-E NIC
   Physical Address. . . . . . . . . : 00-26-B6-76-9F-B1
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::a4df:86e5:c6e0:8427%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.9(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, June 28, 2010 6:15:03 PM
   Lease Expires . . . . . . . . . . : Tuesday, June 29, 2010 6:15:04 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 318777014
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-97-DB-F6-00-26-6C-34-23-7A

   DNS Servers . . . . . . . . . . . : 192.168.0.1
                                       205.171.3.25
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 00-26-6C-34-23-7A
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::3454:f918:a011:e813%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.137.1(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 234890860
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-97-DB-F6-00-26-6C-34-23-7A

   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2
                                       fec0:0:0:ffff::2%2
                                       fec0:0:0:ffff::3%2
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter 6TO4 Adapter:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{E9F5C14A-7434-49F3-B725-9DC561E361B1}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e74:342b:d4e:9e8a:d33c(Prefe
rred)
   Link-local IPv6 Address . . . . . : fe80::342b:d4e:9e8a:d33c%14(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 9:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : domain.actdsltmp
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Users\Jordan>

 

I also did a ipconfig /all on the XP desktop computer and this is what it shows:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Julie>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : Desktop
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Hybrid
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : domain.actdsltmp

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . : domain.actdsltmp
        Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
        Physical Address. . . . . . . . . : 00-13-20-9C-8B-BF
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.0.2
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.0.1
        DHCP Server . . . . . . . . . . . : 192.168.0.1
        DNS Servers . . . . . . . . . . . : 192.168.0.1
                                            205.171.3.25
        Lease Obtained. . . . . . . . . . : Monday, June 28, 2010 6:10:45 PM
        Lease Expires . . . . . . . . . . : Tuesday, June 29, 2010 6:10:45 PM

C:\Documents and Settings\Julie>

 

So just to verify, I am connecting my laptop to my xbox via ethernet cable. I have enabled Internet Connection Sharing on my Wireless Network Connection on the laptop. If I set the Xbox settings to automatic, it receives an IP address that starts with 169 and says it can't obtain an IP address from the router. If I try entering the settings manually, it says it can't connect to the network hardware using a static IP address. I may not have entered the settings in correctly since it gets really confusing. Once again, it worked automatically before adding the desktop computer to the network.

I hope you can assist me with this major issue. Thank you!

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Hey U EnV Mee,

You can connect your Xbox 360 console through your computer and check.

Refer the below article which describes two connection types that you can use to connect to Xbox LIVE by connecting your Xbox 360 console through your computer.

http://support.microsoft.com/kb/978618

Regards,

Savan – Microsoft Support.

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I can confirm that Internet Connection Sharing is set up correctly but it is not working. I still get an IP address that starts with 169.

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Hi U EnV Mee

 

    You may follow the below steps:

 

1.      First Navigate to: Start > Network > Network and Sharing Center > Manage Network Connections.

2.     Now that you are in network connections make sure that there are only two icons in here that being

a.     Wireless 

b.     Local Area Connection,

3.     Now go into the properties of the wireless connection and make sure you have unchecked “allow other network users to connect thought this computers Internet connection”

4.     Now reboot the computer

5.     When you are up and running again navigate back to:
Start > Network > Network and Sharing Center > Manage Network Connections.

6.     Enable Local area connection if it’s not all ready, go to the properties and double click “Internet Protocol Version 4 (TCP/IPv4)” with will open the properties, ensure that “Obtain an IP address automatically” and “Obtain DNS server address automatically” are both checked click OK.

7.     Now go to the properties of the wireless connection, on the sharing tab check both boxes and click OK.

8.     Go to the properties of the local area connection once again and open up 4 (TCP/IPv4) again and you should now see that’s its changed to
IP 192.168.0.1
subnet 255.255.255.0
default gateway -empty-

And that use the following DNS server addresses is now checked.

This should now allow you to connect to Xbox live with via the Ethernet cable from your laptop to your Xbox.

 

You may also try the steps listed in the below link: Error: Can't obtain an IP address from your router or modem:http://support.microsoft.com/kb/978976

 

Regards:

Samhrutha G S - Microsoft Support.

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Thank you for the suggestion. It was set up to use an IP address that started with 169. Once I set it to automatic and then went back to see it it said 192.168.137.1 so I tried connecting to Xbox LIVE anyways but it didn't work and 169.254.247.124 was the IP address the Xbox was given. So I went in and put it to 192.168.0.1 and it still did the same thing.

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I tried connecting my Xbox directly to the modem and it did not work. It has worked that way in the past just fine. Adding a new computer to the network must have messed up some of the settings somewhere. Help!

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Can anyone help please? I'm out of ideas and I can really use your help.

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Hi U EnV Mee,

Modems commonly attach themselves to a single MAC address and won't let go without a power cycle. So try the following:

  1. With the XBox turned off, attach the modem to the Xbox
  2. Remove the power from the modem for 60 seconds
  3. Attach the power to the modem and wait 3 minutes (to give time for the modem to make a connection with the ISP)
  4. Turn on the Xbox and test the internet connection
Let me know if this helps!

Cody C
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
Instead of telling our young people to plan ahead, we should tell them to plan to be surprised.

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