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Windows 7 Dial Up - Connection failed with error 621__

I have set up a windows 7 dialup connection.  When I try to connect it gives the error:

      Connection failed with error 621
      The system could not open the phone book file.

Help please.

Paul.

Hi,

The file rasphone.pbk might be missing or corrupt, 

Note Dial-up networking uses the phonebook file: rasphone.pbk which should be in the Windows\system32\RAS folder. Make sure the file is in this folder. 

Search for the files if the file is missing, remove and re-install networking components including dial-up networking, and check if the issue gets fixed.

Follow this below link to setup network connection in windows 7.

http://windows.microsoft.com/en-US/windows7/help/networking-e-mail-getting-online
 

Thanks and Regards:
Suresh Kumar- Microsoft Support.
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How do I 'remove and re-install networking components including dial-up networking' on Windows 7 ?

Thanks,

Paul.

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I have the same problem. Did what you siad to do and it does not fix the problem...... What next ?

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Hi Jason,

since this thread is over 2 years old, I doubt that community member is around for a response. I would recommend starting a new thread with all your system information and details available.

Eddie b

The answer is in the details!

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Last updated April 28, 2024 Views 6,850 Applies to: