Question

Q: wifi dongle is connecting to laptop but not to the internet

Hi 
I have a 3G E585 wifi dongle, the problem I have is that it is connecting to my Packard Bell Lap top (windows 7 intel pentium) but will not connect to the internet


Hi,

 

1. Did you make any changes to the computer recently?

2. Was wifi dongle working fine on the computer earlier?

3. Check if the same dongle works on a different computer?

4. What is the exact error message you get when trying to open a website?

 

Method 1.

 

Try these steps and let me know the status.

1. Click Start.

2. Click Control Panel.

3. Navigate to Network and Sharing Center.

4. Click on the Network Properties.

5. Look for TCP/IPv4 and TCP/IPv6 and click on properties.

6. Select “obtain an IP address automatically” and then select “obtain DNS server address automatically”.

Once this is done, check if you are able to open any website.

 

Method 2.

 

Verify the status of the Network Adapter in Device Manager:

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

To use Device Manager to view the status of network adapters:

 

1. Click Start, type devmgmt.msc in Start Search, and then press ENTER.

2. Click Network adapters in the Device Manager tree, and then verify that the network adapter is present.

3. Right-click the network adapter, and then click Properties.

4. Device Status should indicate: This device is working properly.

 

Replace or reconfigure the network adapter:

Move the network adapter to a different PCI slot. If moving the network adapter does not fix the problem, you might need to replace the network adapter with a new one and then update the driver.

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

To use Device Manager to update the network adapter driver:

 

1. Click Start, type devmgmt.msc in Start Search, and then press ENTER.

2. Expand
Network Adapters.

3. Right-click the network adapter, then click
Properties->Under Driver tab click Update Driver.

4. Follow the steps in the Update Driver wizard.

 

 

For more information refer the following links:

 

A)-Update a driver for hardware that isn't working properly

http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

 

B)-Wired and wireless network connection problems in Windows
http://windows.microsoft.com/en-US/windows/help/wired-and-wireless-network-connection-problems-in-windows

C)-Troubleshoot Internet connection problems

http://windows.microsoft.com/en-us/windows-vista/Troubleshoot-Internet-connection-problems

This article also applies to Win 7.

 

Hope this helps.

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Views: 3,213 Last updated: May 7, 2018 Applies to: