I have a dell inspiron laptop. i recently got an internet service at my home. however, i only have internet access when the ehthernet cable is plugged directly into my laptop. however, when i try to access by wireless it doesnt work. it says: 'unidentified network no internet access', my ISP says it is beyond their control. please help me with this issue.

Hi Jermaine heslop,


Thank you for posting this question in Microsoft Community.

1.      Which security software is installed?

2.      Did you make any changes to the computer prior to this issue?


You may refer to these methods and check if this helps.

Method 1.

You need to run the troubleshooter and check if this helps.

Using the Network troubleshooter in Windows 7: http://windows.microsoft.com/en-US/windows7/Using-the-Network-troubleshooter-in-Windows-7


Method 2.

You may refer to this article and check if this helps.

Wired and wireless network connection problems in Windows: http://windows.microsoft.com/en-US/windows/help/wired-and-wireless-network-connection-problems-in-windows

Additional Information.

When you run the Network troubleshooter, any problem found, along with any solution, is displayed in the Network troubleshooter dialog box. If more detailed or technical information about the problem and potential solutions is available, it's saved in one or more event logs. Network administrators and technical support personnel can use the information in the event logs to analyze connectivity problems or help implement the solutions.

Use Network troubleshooter event logs to solve network problems: http://windows.microsoft.com/en-US/windows7/Use-Network-troubleshooter-event-logs-to-solve-network-problems


Feel free to post your query here on Windows Forums, we would be happy to assist you.

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Question Info

Last updated March 13, 2018 Views 944 Applies to: