Unidentified Network and No Internet Access

I've tried connecting to my home network and after doing so I do not receive internet access and my network shows up as being an unidentified network. What can I possibly do to fix this issue?

There is nothing wrong with any hardware or software due to the fact that I am connected to the internet through my mobile phone and have no problem connecting to it via wifi.

This information may be useful;

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\GokTurk>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : GokTurk-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : A6-4B-F5-4C-AF-29
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 84-4B-F5-4C-AF-2A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Dell Wireless 1703 802.11b/g/n (2.4GHz)
   Physical Address. . . . . . . . . : 84-4B-F5-4C-AF-29
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::3d1f:30b7:283b:3a25%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.43.60(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : March-05-13 4:27:52 AM
   Lease Expires . . . . . . . . . . : March-05-13 5:27:52 AM
   Default Gateway . . . . . . . . . : 192.168.43.1
   DHCP Server . . . . . . . . . . . : 192.168.43.1
   DHCPv6 IAID . . . . . . . . . . . : 226774005
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-A6-E6-AE-78-45-C4-A9-C2-10

   DNS Servers . . . . . . . . . . . : 192.168.43.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Atheros AR8162/8166/8168 PCI-E Fast Ether
net Controller (NDIS 6.20)
   Physical Address. . . . . . . . . : 78-45-C4-A9-C2-10
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{6FC6AAAB-5305-4842-B12F-249FDAE90FEE}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:1076:dd92:fad1:5b33(Pref
erred)
   Link-local IPv6 Address . . . . . : fe80::1076:dd92:fad1:5b33%16(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Answer
Answer

Hi Jason,

 

 

Welcome to Microsoft Community Forums and thank you for posting the question. 

 

As per the description, you are getting unidentified network and there is no internet access. 

 

It must be difficult when things do not work as expected. Please answer few questions to narrow down the issue.

1. Have you made any changes to the computer prior to the issue?  

2. Which is the type of internet connection that you are using?

3. What is the make and model of the computer?

 

 

Method 1:

 

Follow these steps for releasing and renewing IP address:

a. Click “Start”.
b. Type “cmd” in the Start search box and hit “Enter”.
c. Enter the following commands:

ipconfig /release
ipconfig /renew

 

 

Method 2:

 

Step 1: If you are using wireless connection, perform the steps provided. If not, go to next method.

Uninstall and reinstall the wireless connection from device manager. Restart and update the drivers from manufacturer's website.

http://windows.microsoft.com/en-US/windows7/Update-drivers-recommended-links

Also refer: http://windows.microsoft.com/en-US/windows7/How-do-I-fix-network-adapter-problems

 

Step 2: Uninstall and reinstall the Network adapter drivers from the device manager,follow these steps:

 

a. Start Control Panel, click Hardware and Sound, and then click Device Manager.

b. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.

c. On the Confirm Device Removal dialog box, click OK to start the uninstall process.

d. When the uninstall process is complete, download the drivers from the manufactures website and install the drivers.

Note: You may have to download the drivers from a different computer and install the setup file by transferring the file using a flash drive.

e. After installing the drivers, install latest updates.

http://windows.microsoft.com/en-US/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

 

Hope this information helps. Do get back to us if you have more queries regarding Windows.

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Question Info


Last updated July 9, 2020 Views 18,249 Applies to: