Unable to get on the internet, intermittent connection

Original title: wifi issue -intermittent

I have a Dell Studio Laptop that is 5 years old and gets very little use. Since Sept. I have been unable to get on the internet with any amount of constant success. Comcast checked me out; I have a strong signal; my Mac has no issue getting on the net but it's not on wifi.  I just bought a Netgear wifi adapter and that doesn't help.  Sometimes if I move the computer to another room in the house, it will connect and stay connected but not all the time. Best Buy suggested a Ethernet Cable (after they sold me the wifi adapter). 

Does anyone out there have any suggestions? I have Google Chrome, IE and Mozilla and they all act the same.

Does it sound like my signal is being blocked? And if so, what can I do about this? And how can I figure out what is blocking it. 

Your time and knowledge will be very much appreciated. Thanks. Lolly

Answer
Answer

Hello.

Thank you for posting your query on Microsoft Community.

As per description, I understand that Wi-fi internet connection on your computer drop connection or gets disconnected randomly.

There can be a number of reasons for dropping, limited, or randomly disconnecting wireless internet connection in Windows, some common issues that can cause these problems are:

  • Corrupted or incompatible drivers.

  • Missing updates.

  • Network connection settings.

  • Hardware or software problems.

  • Inappropriate distance from the router or obstruction.

  • Interference from other devices.

I would suggest you try following methods and check

Method 1:

Sometimes inappropriate computer distance or obstructions or interference with some home devices may cause the wireless connection to drop.Move your PC closer to the router or access point. If the PC is portable, try moving it around to determine the range of the wireless signal and the best place to use your PC.

If you can't get closer to the router or access point, consider buying and installing an external antenna for your wireless network adapter to improve its reception. Check the information that came with your wireless network adapter to see if you can install an additional antenna.

If issue still persists try method 2,

Method 2:

Limited or dropping connection means that the system has successfully connected to the router, but the computer wasn't assigned a valid IP address, so you can't actually get to the Internet. It can also indicate that a valid IP address was assigned but that the computer doesn't have Internet connectivity. If you're connected to a home network, try restarting the router.

Check if you are able to obtain an IP (internet protocol) address. Follow the steps below to do so:

1.      Go to Start screen type command prompt in the search box and select command prompt, open as an Administrator.

2.      Click ‘OK’ to open a MS-DOS command line window.

3.      Type "ipconfig /all" (without the quotation marks), and then hit the ‘ENTER’ key.

4.      Type "ipconfig /flushdns" (without quotes) and pressEnter.

5.      Type "ipconfig /release" (Without quotes and press Enter.

6.      Type "ipconfig /renew" (Without Quotes) and press Enter.

Check if that solves the problem.

If issue didn’t get resolved try method 3

Method 3:

You may also follow the troubleshooting steps in the article below (one at a go) and check after each stage.

Wired and wireless network problems.

http://windows.microsoft.com/en-gb/windows/network-connection-problem-help#network-problems=windows-7&v1h=win81tab1&v2h=win7tab5&v3h=winvistatab1&v4h=winxptab1

if issue remained unchanged try method 4,

Method 4:  

I would suggest you go through the steps mentioned on the following article: 

How to reset Internet Protocol (TCP/IP)

http://support.microsoft.com/kb/299357/en-us

Hope this helps. Please let us know the results. Feel free to write us back for any further assistance, we’ll be glad to assist you.

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Answer
Answer

I can provide a kind of check list thing that you should use to check out your network.....

Wireless – WiFi

Assuming the modem your Internet Service Provider supplies has a built in wireless router, try it and see how well it  works for you.  The key questions are, the wireless signal strength and whether it drops signals.  Go to www.speedtest.net to see how it does in different parts of the house.  If that is satisfactory, stick with it.  The actual supplied speed is best tested on the same site with a computer connected by Ethernet cable.

Keep in mind that a wired connection using an Ethernet cable to the router will always deliver superior speed.  For example, many printers have Ethernet connections and can operate as a network printer by plugging them into your router (or the supplied modem with router).

It has been my experience that the wireless facilities in supplied modems do not do a good job of wireless.  If that is the case, you will need to get your own wireless router and get your Internet Service Provider to shut down the wireless facility in their modem.

You should not have more than one wireless router in a network or even try to connect one to another.  In some wireless routers there is the capability of shutting down the router function and having them operate as wireless access points which acts like a signal repeater.  In that case the wireless access point wirelessly connects to the main wireless router and has the network key (password) to it

Sources of interference:

  1. Locate your modem somewhere near the center of the building.
  2. Microwave ovens
  3. 2.4Ghz cordless phones
  4. Large metal objects like refrigerator, freezer, cabinets, laundry
  5. Metal in walls or ceiling — some apartment or condo buildings are built of Concrete with reinforcing steel rods in it.
  6. Near large steel beams either in floor, ceiling or walls
  7. Your computer itself
  8. Other electronic devices such as a TV
  9. Sometimes other nearby neighbours can cause this through use of over-powered (illegal) wireless systems
  10. If you are located near an airport or other place where radio signals are used extensively    Most (not all) routers have an ip address of 192.168.0.1.  Entering that in the Internet Explorer address bar should bring up a window for entering user id  and password (not necessarily the same as the wireless key).  You must have this.   Once past that point, you can do all kinds of manual setup.  For example the wireless encryption key (other names too).You can reset your router back to factory defaults by using a straightened paper clip.  Press it into the tiny hole in the back that says reset while the router is powered up.  Hold that pin there for at least 15 seconds.
  11. Many routers then have a user id of admin and no password.
  12. Do not get carried away with WiFi security.  It can not be accessed from any point much further than about 50 feet.  Write the key you create on a sticker and put it on the router or modem.
  13. If you buy a new router, you should insist it has MIMO and you may have to do a lot of research to find which ones have it.  More than you might think, but their sellers don’t know about it.
  14. There is a type of technology that few will tell you about that can make a huge difference for this type of problem.  It amazes me that more people, even technical people, are not aware of it.  It is actually in some routers and notebook PC radios and the sellers don’t even know it.  It is called MIMO, which stands for Multiple In Multiple Out.  It is supported by n radios, and will be used provided both the sending and receiving devices are capable.  It works by transmitting on 2 or more closely adjacent band widths simultaneously.  If a packet of information is lost or garbled, MIMO attempts to find a better copy of the packet from the adjacent stream, and is usually successful.  Obviously 3×3 MIMO systems are better than 2×2.
  15. Wireless n devices (both router and the radio in your computer) are much better capable of handling this interference.  Check to see if your router supports n and that it is set up to run on n if your devices talk to it on n.  You will need help from your ISP (Internet Service Provider for this).
  16. You should not have more than one wireless router in a network or even try to connect one to another.  In some wireless routers there is the capability of shutting down the router function and having them operate as wireless access points which acts like a signal repeater.  In that case the wireless access point wirelessly connects to the main wireless router and has the network key (password) to it
  17. Placement of the wireless router can be very much the cause.  It should ideally be near the centre of a building.  It should be high in a room not down low to the floor where it can pick up more interference.  Not near a wall or other electronic device.  Sometimes just moving a router a foot or two can make a huge difference.  Likewise the way antennas are pointed, assuming your router has one externally.

There are vast differnces between routers.  Do your research work diligently BEFORE buying one.  You want one that supports “n” networking.  Dual band is not likely very useful.  Another great feature is MIMO (Multiple In Multiple Out).  MIMO transmits and receives on multiple bands and improves performance.

Most (not all) routers have an ip address of 192.168.0.1.  Entering that in the Internet Explorer address bar should bring up a window for entering user id  and password (not necessarily the same as the wireless key).  You must have this.   Once past that point, you can do all kinds of manual setup.  For example the wireless encryption key (other names too).

Do not get carried away with WiFi security.  It can not be accessed from any point much further than about 50 feet.  Write the key you create on a sticker and put it on the router or modem.

You can reset your router back to factory defaults by using a straightened paper clip.  Press it into the tiny hole in the back that says reset while the router is powered up.  Hold that pin there for at least 15 seconds.

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Last updated March 13, 2018 Views 158 Applies to: