The remote device or resource won't accept the connection

My internet doesn't work. Every time i type in a url, the page can't be displayed, citing 'the remote device or resource won't accept the connection' when i troubleshoot on IE8.

I have found 4 of my favourited sites that work fine, but nothing else works- it even doesn't let my programs (eg, itunes, norton, windows help) connect to the net.

Any ideas?


Hi joshmoor,


Method 1:

I would suggest you to refer to the below article and use the methods provided one at a time and check if this helps-


Method 2:

If the issue persists, I would suggest you to check if you face the same issue in safe mode with networking–
You may refer to the below mentioned link for further assistance on safe mode. You will have to select advanced options after booting using F8 and then select safe mode with networking.

In Safe mode with networking; you
have access to only basic files and drivers and includes the network drivers and service needed to access the internet or other computers on your network-

If you do not face the issue in safe mode with networking then you may perform a clean boot and check if the steps assist you identify the application causing the issue. To perform the clean boot follow the step 1 mentioned in the below article and then try check in this clean boot state -

If the issue gets resolved check which non-Microsoft service is causing the problem; referring to the article and following other steps.

 After you have finished troubleshooting, follow these steps to reset the computer to start as usual:

  1. Click Start, type msconfig.exe in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

  1. On the General tab, click the Normal Startup option, and then click OK.
  2. When you are prompted to restart the computer, click Restart.

Hope this helps.

Meghmala – Microsoft Support

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Question Info

Last updated August 7, 2019 Views 8,987 Applies to: