Socket 10013 error when trying to connect some programs

I am trying to connect Pokerstars form my laptop but I am getting a socket 10013 connection error.  How do I fix this?
Windows 7, 64 bit, laptop.
wireless internet with router.
up to date drivers

what I have done so far:
restarted laptop, refreshed modem and router
allowed access from windows firewall for the program for outgoing and incoming connections, for private and public domains. (my network is public as I live on a farm)
turned off windows firewall to check if it works (doesn't).  turned back on.
I can access internet from internet explorer, msn messenger and some programs.  I downloaded the install file, but when I click on the program to start it I get this connection error.  My husband is running the same program from his wireless laptop with no problems (vista).  Here is the log file from the program if that helps.

Starting update - ver. 1.47
Requested _update2.dat
Downloading 'http://updatepm.pokerstars.net/galaxy.gz.ver3466/_update2.dat' (attempt 1 of 4)...
Finding host...
Contacting host...
Error in sock.connect(): 'Unable to connect: An attempt was made to access a socket in a way forbidden by its access permissions.   (10013=0x271D)'
Error loading file 'http://updatepm.pokerstars.net/galaxy.gz.ver3466/_update2.dat': -87
Downloading 'http://77.87.180.177/galaxy.gz.ver3466/_update2.dat' (attempt 2 of 4)...
Finding host...
Contacting host...
Error in sock.connect(): 'Unable to connect: An attempt was made to access a socket in a way forbidden by its access permissions.   (10013=0x271D)'
Error loading file 'http://77.87.180.177/galaxy.gz.ver3466/_update2.dat': -87
Downloading 'http://updatepm.pokerstars.net/galaxy.gz.ver3466/_update2.dat' (attempt 3 of 4)...
Finding host...
Contacting host...
Error in sock.connect(): 'Unable to connect: An attempt was made to access a socket in a way forbidden by its access permissions.   (10013=0x271D)'
Error loading file 'http://updatepm.pokerstars.net/galaxy.gz.ver3466/_update2.dat': -87
Downloading 'http://77.87.180.177/galaxy.gz.ver3466/_update2.dat' (attempt 4 of 4)...
Finding host...
Contacting host...
Error in sock.connect(): 'Unable to connect: An attempt was made to access a socket in a way forbidden by its access permissions.   (10013=0x271D)'
Error loading file 'http://77.87.180.177/galaxy.gz.ver3466/_update2.dat': -87
Update done with code -2, err -87
FW: '(null)'
[2010/03/16 03:48:54]
VC++ __active_heap = 1
HeapQueryInformation=0
GetProcessAffinityMask=0x00000003
tryLock supported
Work dir set to 'C:\Users\Jill\AppData\Local\PokerStars.NET\'
Reading ini file...
catch user.ini ...
CmdLine ''
Starting update - ver. 1.47
Requested _update2.dat
Downloading 'http://updatepm.pokerstars.net/galaxy.gz.ver3466/_update2.dat' (attempt 1 of 4)...
Finding host...
Contacting host...
Error in sock.connect(): 'Unable to connect: An attempt was made to access a socket in a way forbidden by its access permissions.   (10013=0x271D)'
Error loading file 'http://updatepm.pokerstars.net/galaxy.gz.ver3466/_update2.dat': -87
Downloading 'http://77.87.180.177/galaxy.gz.ver3466/_update2.dat' (attempt 2 of 4)...
Finding host...
Contacting host...
Error in sock.connect(): 'Unable to connect: An attempt was made to access a socket in a way forbidden by its access permissions.   (10013=0x271D)'
Error loading file 'http://77.87.180.177/galaxy.gz.ver3466/_update2.dat': -87
Downloading 'http://updatepm.pokerstars.net/galaxy.gz.ver3466/_update2.dat' (attempt 3 of 4)...
Finding host...
Contacting host...
Error in sock.connect(): 'Unable to connect: An attempt was made to access a socket in a way forbidden by its access permissions.   (10013=0x271D)'
Error loading file 'http://updatepm.pokerstars.net/galaxy.gz.ver3466/_update2.dat': -87
Downloading 'http://77.87.180.177/galaxy.gz.ver3466/_update2.dat' (attempt 4 of 4)...
Finding host...
Contacting host...
Error in sock.connect(): 'Unable to connect: An attempt was made to access a socket in a way forbidden by its access permissions.   (10013=0x271D)'
Error loading file 'http://77.87.180.177/galaxy.gz.ver3466/_update2.dat': -87
Update done with code -2, err -87
FW: '(null)'
[2010/03/16 03:48:59]
VC++ __active_heap = 1
HeapQueryInformation=0
GetProcessAffinityMask=0x00000003
tryLock supported
Work dir set to 'C:\Users\Jill\AppData\Local\PokerStars.NET\'
Reading ini file...
catch user.ini ...
CmdLine ''
Starting update - ver. 1.47
Requested _update2.dat
Downloading 'http://updatepm.pokerstars.net/galaxy.gz.ver3466/_update2.dat' (attempt 1 of 4)...
Finding host...
Contacting host...
Error in sock.connect(): 'Unable to connect: An attempt was made to access a socket in a way forbidden by its access permissions.   (10013=0x271D)'
Error loading file 'http://updatepm.pokerstars.net/galaxy.gz.ver3466/_update2.dat': -87
Downloading 'http://77.87.180.177/galaxy.gz.ver3466/_update2.dat' (attempt 2 of 4)...
Finding host...
Contacting host...
Error in sock.connect(): 'Unable to connect: An attempt was made to access a socket in a way forbidden by its access permissions.   (10013=0x271D)'
Error loading file 'http://77.87.180.177/galaxy.gz.ver3466/_update2.dat': -87
Downloading 'http://updatepm.pokerstars.net/galaxy.gz.ver3466/_update2.dat' (attempt 3 of 4)...
Finding host...
Contacting host...
Error in sock.connect(): 'Unable to connect: An attempt was made to access a socket in a way forbidden by its access permissions.   (10013=0x271D)'
Error loading file 'http://updatepm.pokerstars.net/galaxy.gz.ver3466/_update2.dat': -87
Downloading 'http://77.87.180.177/galaxy.gz.ver3466/_update2.dat' (attempt 4 of 4)...
Finding host...
Contacting host...
Error in sock.connect(): 'Unable to connect: An attempt was made to access a socket in a way forbidden by its access permissions.   (10013=0x271D)'
Error loading file 'http://77.87.180.177/galaxy.gz.ver3466/_update2.dat': -87
Update done with code -2, err -87
FW: '(null)'


thanks in advance for your help.
JBotterill
 

Question Info


Last updated August 28, 2019 Views 103,231 Applies to:
Answer
Answer

Hi JBotterill,

 

A socket error 10013 can be caused by antivirus or firewall software. Basically, a needed socket connection is being denied. Socket error 10013 is a message which implies that a port is blocked and/or unreachable.

 

From your post I understand that you’ve already tried by turning-ff the firewall and configuring the same to allow access.

 

Let’s also disable antivirus software and Firewall together (as a test) on the computer temporarily and try connecting and check if things get any better.


Note: Make sure you turn-on the antivirus software and Windows Firewall later.

 

If disabling antivirus software works, then you'll need to configure the same so that it no longer interferes.

 

Hope this helps.


Gokul - Microsoft Support

[If this post was helpful, please click the "Vote as Helpful" (green triangle) button. If it helps in resolving your issue, click "Propose As Answer" or "Mark as Answer" button. By proposing/marking a post as Answered, or Helpful you help others find the answer faster.]

69 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.