RPCSS.exe causing issues with RDP and Outlook Authentication.

I have Windows 7 installed. Everything was working fine then I began to have trouble with going RDP to other servers and when I start Outlook Authentication was failing. I search for a few answers and realized that the common denomonator was the RPC services. I forcebly stopped the RPCSS.exe service and RDP started working again, but after a couple of minutes, as expected, the computer rebooted automatically because of the RPCSS.exe service being shutdown.

I do have to say the RDP runs fine in safe mode, so it points to a driver or other software causing the issue. The only thing I can remember installing after Windows 7 was the new Adminpak for 2008. I have since uninstalled that, but the issue remains.

Any thoughts on what could be causing this???


Answer
Answer

Hi Rduquette,

Welcome To Microsoft Answers Forum!

Could you please provide us information that you are on domain computer or connected to a domain computer?

To help troubleshoot error messages and other issues, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

 Note:  When you perform a clean boot, you may temporarily lose some functionality. When you start the computer as usual, the functionality returns. However, you may receive the original error message, or you may experience the original behavior.

 Follow the below steps to put your computer in clean boot state:

 Note: If the computer is connected to a network, network policy settings may prevent you from following these steps. We strongly recommend that you do not use the System Configuration utility to modify the advanced boot options on the computer unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable.

 1. Log on to the computer by using an account that has administrator rights.

2. Click Start button, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility.

If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

3. On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)

4. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.

Note Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points.

5. Click OK, and then click Restart.

The following link has steps showing how to perform clean boot: http://support.microsoft.com/kb/929135

 When you perform clean boot check for the service which is causing the problem. Please follow the steps given below:

1)      Enable half of the services.

2)      Determine whether the problem returns.

3)      Enable half of the startup items.

4)      Determine whether the problem returns.

5)      Repeat the above steps until you find out which service or program is causing the issue.

  After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration Utility, and then click to clear the check box for the problem item.

 After you have finished troubleshooting, follow these steps to reset the computer to start as usual:

 1.    Click Start button, type msconfig.exe in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
2.     On the General tab, click the Normal Startup option, and then click OK.
3.    When you are prompted to restart the computer, click Restart.

Shalini
Microsoft Answers Support Engineer.
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Last updated March 14, 2018 Views 1,002 Applies to: