Network randomly drops, The TCP/IP NetBIOS Helper service was successfully sent a stop control. The reason specified was: 0x40030011 [Operating System: Network Connectivity (Planned)]__

I have no information other than this: randomly, my network connection stops. No cure except a reboot. Google shows that many others have the problem but no solutions are available.

The System Log shows the following when this occurs:

------
The TCP/IP NetBIOS Helper service was successfully sent a stop control.

The reason specified was: 0x40030011 [Operating System: Network Connectivity (Planned)]
------

Anyone know what process/service is sending this stop control? This is the root of the problem... Ideas?
 

Question Info


Last updated January 11, 2019 Views 148,681 Applies to:
Answer

**UPDATE** - According to my user, disabling SIPS and unchecking "Allow the computer to turn off this device to save power" seems to fix the issue. (See Below)

Thank you everyone for sharing all your invaluable input as we work to find a solution.

I find myself here, like many of you, because I've run into a similar issue.  Its not yet clear as to how widespread this issue is in our environment, but one things for certain, I have 2 Dell Latittude E6400's, one running A12 BIOS and A27 on the other, both of which have identical 'Intel 82567LM Gigabit Network Connection' adapters and they have the same problem.

Initially I want to the Intel site and let it perform a scan for updated drivers.  The site offered "Intel(R) 82567LM based Network Controller(OEM) (10.1.9.0)", which didn't work so I then updated the Dell BIOS from A12 to A27 but that didn't seem to have an effect.

I've scoured the web & found some promising posts.

Possible solutions so far include

  1. downgrading to an earlier driver version
  2. making sure "Allow the computer to turn off this device to save power" is disabled under Power Management of the adapter
  3. Editing the registry to disable SIPS (System IdlePowerSaver) via Intel software or registry (search for SipsEnable).

What's unknown at this time is whether or not its one, some combination or all of the cumulative changes above that fixes the issue.  I haven't downgraded my driver, I upgraded, and I've already performed number 2 so my next step is number 3.

Any other suggestions?

System Event Logs
The following are logs from today, which happened around the time I arrived.  I left the laptop on overnight while connected to it remotely via Dameware.

Log Name:      System
Source:        e1yexpress
Date:          1/20/2011 6:04:07 AM
Event ID:      27
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      FQDN.OF.COMPUTER
Description:
Intel(R) 82567LM Gigabit Network Connection Link has been disconnected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="e1yexpress" />
    <EventID Qualifiers="40964">27</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-01-20T11:04:07.880643800Z" />
    <EventRecordID>3442</EventRecordID>
    <Channel>System</Channel>
    <Computer>FQDN.OF.COMPUTER</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\Device\NDMP1</Data>
    <Data>Intel(R) 82567LM Gigabit Network Connection</Data>
    <Binary>0000040002003400000000001B0004A00000000000000000000000000000000000000000000000001B0004A0</Binary>
  </EventData>
</Event>

Log Name:      System
Source:        Service Control Manager
Date:          1/20/2011 6:04:07 AM
Event ID:      7042
Task Category: None
Level:         Information
Keywords:      Classic
User:          SYSTEM
Computer:      FQDN.OF.COMPUTER
Description:
The TCP/IP NetBIOS Helper service was successfully sent a stop control.

>The reason specified was: 0x40030011 [Operating System: Network Connectivity (Planned)]

>Comment: None
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="16384">7042</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2011-01-20T11:04:07.972653000Z" />
    <EventRecordID>3443</EventRecordID>
    <Correlation />
    <Execution ProcessID="540" ThreadID="800" />
    <Channel>System</Channel>
    <Computer>FQDN.OF.COMPUTER</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="param1">TCP/IP NetBIOS Helper</Data>
    <Data Name="param2">stop</Data>
    <Data Name="param3">0x40030011</Data>
    <Data Name="param4">Operating System: Network Connectivity (Planned)</Data>
    <Data Name="param5">None</Data>
  </EventData>
</Event>

Log Name:      System
Source:        Service Control Manager
Date:          1/20/2011 6:04:08 AM
Event ID:      7036
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      FQDN.OF.COMPUTER
Description:
The TCP/IP NetBIOS Helper service entered the stopped state.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="16384">7036</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2011-01-20T11:04:08.005656300Z" />
    <EventRecordID>3444</EventRecordID>
    <Correlation />
    <Execution ProcessID="540" ThreadID="800" />
    <Channel>System</Channel>
    <Computer>FQDN.OF.COMPUTER</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">TCP/IP NetBIOS Helper</Data>
    <Data Name="param2">stopped</Data>
    <Binary>6C006D0068006F007300740073002F0031000000</Binary>
  </EventData>
</Event>

Log Name:      System
Source:        e1yexpress
Date:          1/20/2011 6:04:10 AM
Event ID:      32
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      FQDN.OF.COMPUTER
Description:
Intel(R) 82567LM Gigabit Network Connection Link has been established: 1000Mbps.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="e1yexpress" />
    <EventID Qualifiers="24580">32</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-01-20T11:04:10.438899600Z" />
    <EventRecordID>3446</EventRecordID>
    <Channel>System</Channel>
    <Computer>FQDN.OF.COMPUTER</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\Device\NDMP1</Data>
    <Data>Intel(R) 82567LM Gigabit Network Connection</Data>
    <Binary>0000040002003400000000002000046000000000000000000000000000000000000000000000000020000460</Binary>
  </EventData>
</Event>

Log Name:      System
Source:        Service Control Manager
Date:          1/20/2011 6:04:13 AM
Event ID:      7036
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      FQDN.OF.COMPUTER
Description:
The TCP/IP NetBIOS Helper service entered the running state.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="16384">7036</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2011-01-20T11:04:13.915247200Z" />
    <EventRecordID>3447</EventRecordID>
    <Correlation />
    <Execution ProcessID="540" ThreadID="5528" />
    <Channel>System</Channel>
    <Computer>FQDN.OF.COMPUTER</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">TCP/IP NetBIOS Helper</Data>
    <Data Name="param2">running</Data>
    <Binary>6C006D0068006F007300740073002F0034000000</Binary>
  </EventData>
</Event>

 The logs below are prior to the timeframe above.  I just wanted to point out two other entries I find interesting & feel are related:

<<--After a disconnect, and TCP/IP NetBIOS Helper serivice stop & start; just as above-->>
Log Name:      System
Source:        e1yexpress
Date:          1/19/2011 11:46:08 AM
Event ID:      35
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      FQDN.OF.COMPUTER
Description:
Intel(R) 82567LM Gigabit Network Connection Link has been established: 10Mbps full duplex.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="e1yexpress" />
    <EventID Qualifiers="24580">35</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-01-19T16:46:08.828975200Z" />
    <EventRecordID>3343</EventRecordID>
    <Channel>System</Channel>
    <Computer>FQDN.OF.COMPUTER</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\Device\NDMP1</Data>
    <Data>Intel(R) 82567LM Gigabit Network Connection</Data>
    <Binary>0000040002003400000000002300046000000000000000000000000000000000000000000000000023000460</Binary>
  </EventData>
</Event>

<<--Then follows the TCP/IP NetBIOS Helper serivice start; again same as above-->>

<<--All by itself - no other warnings before or after at least 2 hours in either direction -->>
Log Name:      System
Source:        Tcpip
Date:          1/19/2011 1:52:45 PM
Event ID:      4228
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      FQDN.OF.COMPUTER
Description:
TCP/IP has chosen to restrict the scale factor due to a network condition.  This could be related to a problem in a network device and will cause  degraded throughput.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Tcpip" />
    <EventID Qualifiers="32768">4228</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-01-19T18:52:45.475272100Z" />
    <EventRecordID>3366</EventRecordID>
    <Channel>System</Channel>
    <Computer>FQDN.OF.COMPUTER</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Binary>00000000010000000000000084100080000000000000000000000000000000000000000000000000</Binary>
  </EventData>
</Event>

 

 

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