My computer can not identify xfinity wifi hopspot

Hi Anthony,

Thanks for providing the troubleshooting you've performed to resolve your query. To aid you with your query better, we just have a few questions for you:

• Were there any changes that happened on your device prior to your concern?
• Can you tell us the troubleshooting steps that you have performed on your device using the command prompt?

We're looking forward to your response.

Thank you for noticing this.

1. First I open the command prompt as an administrator.
2. I type in "ipconfig /release"
3. Then the disconnected stuff pops up.
4. I then follow that up with "ipconfig /renew" to get the new ip for my computer since so many people using the Xfinity hotspot are using the same ip address.
5. After that more information comes up in the cmd but nothing that looks useful.
6. I then restart the computer to see if that will work, but it does not for me at least.
7. I then go back to step 1 and type in "netsh winsock reset catalog".
8. It then says Successfully reset the Winsock Catalog and to restart for it to complete the reset.
9. After that before I restart I put in the second part."netsh int ipv4 reset reset.log" It says done a couple of times and to restart to complete it. I also do this for the ipv6.
10. "netsh int ipv5 reset reset.log"
11. I then finally restart the computer again and then nothing changes with the Xfinity network.
12. It still says unidentified. It will also say next to it's name connected or limited but never does it not say unidentified. I know that usually if it says limited that means to use a web browser to sign in but I've tried that many times and it does not work when this network in unidentified trust me. Thanks again for reading this.

Have you attempted updating your wireless drivers?

If so, I also advise:

 - Does the network connection appear on other devices running the same operating system?

 - Is the network connection secured and if so what type of encryption are you using?

 - Have you attempted using Windows 7's built in troubleshooting feature?

I also recommend you contact Comcast (the parent company of Xfinity) to see if this problem is related to the network itself and not your machine.

I'm not sure because the only other computer here at the moment  is a windows 8 but it does show up on that computer as well(but can not connect either).

Xfinity hotspots are not secured.

My windows 7 troubleshooter used to work around 2 years ago but now it does absolutely nothing now. I have tried just to be sure and it did not do anything. I even tested this by disabling my adapter and troubleshooting but it just said it could not identify the problem. It used to tell me that the adapter was not enabled but it does not work anymore. Maybe that problem ties in with the network not being identified?